Customer Satisfaction and Focus

California State University Fullerton
Fullerton, California, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' To compete in today’s challenging business environment, organizations need to encourage customer loyalty by providing excellent customer service. Attaining customer service that provides a competitive edge is a direct result of successfully aligning employees, systems and customers. It is imperative that all employees understand the importance of their role in supporting and sustaining customer loyalty. This class will discuss the definition of customer-driven organizations, the benefit to customers of strategic relationships, the importance of both internal and external customer relationships, and how to identify key customers.
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Phone:714.278.2611

School Address:

California State University Fullerton College Park, Suite 100
2600 Nutwood Ave. (corner of Nutwood and Commonwealth)
Fullerton, CA 92834-6870 USA


Jobs & Resumes: Fullerton
Houses & Roommates: Fullerton

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