Training Course:ITIL Foundation (Certificate)School/Trainer:California State University Fullerton
Fullerton, California, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Downtime is a critical business issue for any IT organization - adversely affecting the performance and availability of mission critical services. Our Certificate in Information Technology Infrastructure Library (ITIL*) Foundation emphasizes the best practices of IT Service Management, focusing on reducing downtime and improving the quality of service and customer relationships.
Recent searches of job web sites identified hundreds of jobs for certified IT Service Management applicants. Completion of this ITIL Foundation Certificate prepares you to participate in a comprehensive, structured approach to managing and delivering IT services within your organization and provides the knowledge needed to sit for the ITIL Foundation exam.
The ITIL Foundation Certificate is conveniently scheduled in six evening classes-you don’t have to take time off from work or travel as you would in a typical "boot camp" format. In our classes, you will have time to absorb the material, bring your questions to class and consult with our expert instructors.
The Certificate in Information Technology Infrastructure Library (ITIL) Foundation is the result of collaboration between the advisory board (comprised of university professors and professionals with expertise in the field of information technology), itSMF (a professional association) and University Extended Education.
*ITIL is a registered trademark of the United Kingdom’s Office of Government Commerce (OGC)
Program Objective
Upon completion of the certificate program, graduates will be able to:
- Identify methods that result in continuous improvement of IT services
- Recognize the benefit of integration of business strategy with IT service strategy
- Assist in the improvement of communication and working relationships with customers
- Understand the need for consistent IT services that meet business objectives
- Develop processes/procedures that can be audited for compliance
- Identify the triggers for improvement and change in service lifecycle
Who Should Attend
All levels of personnel within an IT Service Delivery Organization - those who interact between the business and IT - such as:
- Chief Information Officers
- Directors of IT departments
- IT project directors
- IT analysts
- Installation engineers
- Security managers
- Service managers
Eligibility
There are no prerequisites for this course, however it is assumed that participants are working within an IT service enviroment.
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Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.csufextension.org/
Phone:714.278.2611
School Address:
California State University Fullerton College Park, Suite 100
2600 Nutwood Ave. (corner of Nutwood and Commonwealth)
Fullerton, CA 92834-6870 USA
Jobs & Resumes: Fullerton
Houses & Roommates: Fullerton
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