Freight Broker/Agent (Certificate)

Carroll Community College
Westminster, Maryland, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' I. Freight Broker Basics

a. Overview of the Job

i. What is a Freight Broker?
ii. Requirements to Become a Freight Broker
iii. What is a Freight Broker Agent?
iv. Requirements of Becoming a Freight Agent
v. Why do Shippers use Freight Brokers/Agents?

b. Industry Overview

i. Overview of the Transportation Industry
ii. Brief History of Surface Transportation and Freight Brokering
iii. Industry Potential and Trends

c. Broker Laws & Requirements by the FMCSA

i. Legalities of Broker/Brokerage Services
ii. Non-Brokerage Services
iii. Laws regarding Record Keeping for Brokers
iv. Laws regarding Misrepresentation
v. Broker Advertising Liability
vi. Rebating and Compensation
vii. Duties
viii. Double Brokering Legalities
ix. Laws regarding Accounting Expenses

II. Marketing and Sales

a. More on Marketing

i. Market Niches
ii. Market Trends
iii. Competition
iv. Networking
v. Promotions
vi. Your Marketing Dollars

b. Customer Relations/Customer Profile

i. Qualifying the Prospect
ii. Determining Needs
iii. Features and Benefits
iv. Managing Objections
v. Personality Types
vi. Building Trust
vii. Sales Process and Growth

c. Overcoming Challenges

i. Shipper Situations
ii. Carrier Situations
iii. Consignee Situations

d. Success and the Broker/Agent

i. Why Become a Broker or Agent?
ii. Benefits and Opportunities
iii. Traits of a Successful Broker/Agent
iv. Goal Setting
v. Developing a Plan
vi. Qualities of Success

III. Getting Started

a. Starting Your Business

i. Your Business Name
ii. Setting up your Business
iii. Filing for your Broker Operating Authority
iv. Filing for your Surety Bond
v. Obtaining your Process Agents

b. The Next Steps

i. Ensure Cash Flow Resources
ii. Business Bank Account
iii. Setting up your Office

a. IT specs

b. Office basics

iv. Transportation Software & other Software Considerations

c. Preparing your Initial Marketing Materials

i. Determining Your Business Identity
ii. Decide on any Initial Niche Target Markets
iii. Formulate Initial Website
iv. Examples/ Initial Marketing Materials

IV. Shipper/Carrier Marketing and Dynamics

a. Setting up your Shipper Packet

b. Setting up your Carrier Packet

c. Setting your Rates

i. Determining Competitive Rates
ii. Resources for Rating
iii. Rate Variables
iv. Types of Rate Matrices
v. Fuel and Surcharges
vi. Accessorial Fees

d. Finding your Shippers

V. Load Dynamics/Operations

a. Building the Load

i. Load Data
ii. Special Instructions
iii. Rate Verification with Customer

b. Matching the Carrier

i. Load Posting
ii. When to Post/What to Post
iii. Checking Authority and Safety
iv. Insurance Verification
v. Carrier Contracts

c. The Process Continued

i. Rate Confirmation
ii. Carrier Pick-up and Delivery
iii. Dispatching
iv. Tracking and Verification

d. Carrier Relations (Your Carrier Profile)

VI. Conclusion and Appendices

a. Conclusion

b. Financial Management

i. Staffing
ii. Cash Flow
iii. Auditing and Billing
iv. Setting up Invoices for Payment
v. Other Brokerage Accounting

c. Insurance Claims

i. Types of Freight Claims
ii. Claim Forms
iii. Claim Procedures iv. Claims Laws
...''

Elements of this syllabus are subject to change.

Phone:410-386-8100

School Address:

Continuing Education & Training
1601 Washington Rd.
Westminster, MD 21157
USA


Jobs & Resumes: Westminster
Houses & Roommates: Westminster

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