Unified Contact Center Express & Unified IP IVR Deployment

Cisco Systems Training Center Moscow
Moscow, Russia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course provides the student with hands-on experience and knowledge of tasks typically performed during Contact Center deployment. This includes the deployment of Unified Contact Center Express (Unified CCX and Unified IP IVR as contact center solutions. Tasks include planning, installation, configuration tasks, troubleshooting and creating Cisco scripts.the deployment of both IP IVR and IPCC Express as a contact center solution. Tasks include planning, installation, configuration, scripting, troubleshooting and application creation.
Course Objectives
After completing this course the student should be able to:
Design and plan an IP Contact Center and an Unified IP IVR implementation
Install or discuss CRS components, servers, agent and supervisor desktops and clients Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified CCX features and capabilities
Troubleshoot installations and workflows

Course Outline
CRS 4.0 Products Overview
CRS Design and Ordering
CRS Installation and Configuratio
CRS Script Editor
Basic Script Editor Steps
Caller Input
Database Access
Logical Operations
Caller Transfer
Additional Editor Steps
MRCP Speech Technologies
VXML and Example Scripts
Configuring Unified CCX
Desktop Administration
Remote Monitoring
CRS Reports
Backup and Restore Process
Servicing and Troubleshooting
CRS Release 4.5 Overview
CRS Release 4.5 Installation
CRS Release 4.5 Administration
CRS Release 4.5 Contact Center
...''

Elements of this syllabus are subject to change.

Phone:(495) 925-10-75, 925-10-76, 925-10-77, 925-10-78

School Address:

111024 Moscow, Russia Aviamotornaya Street. 8а., 8a.

Jobs & Resumes: Moscow
Houses & Roommates: Moscow
Travel Agencies: Moscow

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