Business Analysis for Practitioners Part 2 - Survival Skills for Analysts Workshop (Certificate)

Dimension Data Learning Solutions
Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. We encourage all clients to take advantage of the pre and post assessment aligned to this program. Please ask your account manager for more information about the workshop assessments.

This course earns you 16 Professional Development Units (PDUs) from the Project Management Institute (PMI) and 13 Continuous Professional Development (CPD) Units from the Australian Institute of Project Management (AIPM)


Skills Gained: DISCOVER HOW TO

. Assess and understand your own interpersonal style and that of others.
. Perform effective business and organizational overviews.
. Appraise group dynamics and effectively manage group situations.
. Gain consensus and commitment from team members and other project stakeholders.
. Listen sensitively and specifically.
. Recognize your own filters and those of others.
. Ask a variety of open and closed, factual and emotional questions, as appropriate.
. Use a structured approach for developing fact-finding and interview questions.
. Conduct an effective interview to gather stakeholder requirements.
. Analyze needs, specify gaps, and effectively brainstorm solutions.
. Plan and manage meetings.
. Resolve interpersonal conflicts.
. Practice facilitation skills.
. Use basic, low-level intervention to improve a group’s effectiveness.
. Make a specific plan for your ongoing development.


Key Topics: Introduction

. Overview exercise
. Workshop objectives
. Workshop agenda

Interpersonal Style

. Social Style self assessment
. Social Style model
. Case study overview
. Case study stakeholder analysis

Team Dynamics

. Team development model
. Team member roles
. Case study team assessment
. Consensus and commitment

Listening Skill

. Communication process model
. Communication filters
. Three types of listening
. Case study listening practice

Questioning and Interviewing

. Open and closed questions
. Factual and emotional questions
. B-PER questioning model
. Case study project question
development
. Case study project interviews

Needs Assessment and Problem Solving

. Four-step needs assessment process
. SWOT analysis
. Case study project analysis
. Six-step problem solving process
. Better brainstorming

Meeting Management

. Best practices for meeting planning
. Meeting roles
. Dysfunctional meeting behavior
. 5-step conflict management process
. Case study conflict management

Facilitation

. Characteristics of effective
facilitators
. Facilitation best practices
. Low-intervention facilitation
. Facilitation pitfalls

Application

. Case study requirements meeting plan
. Case study requirements meeting preparation
. Case study requirements meeting facilitation

Action Planning

. Personal lessons learned
. Individual development plan
. Follow-up plan
. Evaluation

...''

Elements of this syllabus are subject to change.

Phone:13 12 01 / 08 8236 8200

School Address:

Level 7
553 Hay St
Perth WA 6000

Level 4, PKF House
139 Frome St
Adelaide 5000

Level 10, Thakral House
301 George St
Sydney 2000

Level 3, Dimension Data Building
11-17 Dorcas St
South Melbourne 3205

Level 12
307 Queen St
Brisbane 4000

Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Travel Agencies: Brisbane, Melbourne, Perth,

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