Training Course:ITIL V2-V3 Manager Bridging Workshop (Certificate)School/Trainer:Dimension Data Learning Solutions
Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This course is specifically designed for those who have an existing ITIL V1 or V2 Managers Certificate and requires upgrading their existing qualification to ITIL V3. The Course covers the five core subject areas in ITIL V3. An 80% pass mark in the associated 90 minute, multiple choice exam (20 questions) for this course will achieve the ITIL Manager V3 status which is known as ITIL Expert.
Skills Gained: Given that the target audience for this course will have proven ITIL Management capability, the five days are dedicated to covering the content of the five core publications. Differences from ITIL V2 will be highlighted and the new Concepts, Processes and Functions introduced in the ITIL refresh program will be discussed in detail, together with how this can be applied within an organization.
Key Topics: The five days day will be spent discussing and performing workshops around each of the following:
Service Strategy
Service Design
Service Transition
Service Operation
Continual Service Improvement
Introduction to the Service
Lifecycle
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ddls.com.au/
Phone:13 12 01 / 08 8236 8200
School Address:
Level 7
553 Hay St
Perth WA 6000
Level 4, PKF House
139 Frome St
Adelaide 5000
Level 10, Thakral House
301 George St
Sydney 2000
Level 3, Dimension Data Building
11-17 Dorcas St
South Melbourne 3205
Level 12
307 Queen St
Brisbane 4000
Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Travel Agencies: Brisbane, Melbourne, Perth,
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Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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