Training Course:ITIL Managers (Certificate)School/Trainer:Dimension Data Learning Solutions
Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The ITIL Manager’s course is designed to give students the knowledge and methodology to:
- Analyse, develop and manage IT service management processes within an organisation
- Design organisational structures
- Gain awareness of the ITIL IT service management processes
- Assess and audit IT service management processes
- Understand organisational change
- Provide effective and relevant reporting
Key Topics: The ITIL Manager’s course covers the key topics of:
- ITIL history, philosophy and key players
- Process theory and development
- Process assessments, technology selection and use, process auditing, reporting, managing change and communicating with the business
- The goals, activities, benefits, costs, possible problems and specific terminology relating to the ITIL processes and functions, including:
Configuration Management, Incident Management, Problem Management, Change Management, Release Management, Service Desk, Service Level Management, Financial Management, Availability Management, Capacity Management and IT Service Continuity Management.
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ddls.com.au/
Phone:13 12 01 / 08 8236 8200
School Address:
Level 7
553 Hay St
Perth WA 6000
Level 4, PKF House
139 Frome St
Adelaide 5000
Level 10, Thakral House
301 George St
Sydney 2000
Level 3, Dimension Data Building
11-17 Dorcas St
South Melbourne 3205
Level 12
307 Queen St
Brisbane 4000
Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Travel Agencies: Brisbane, Melbourne, Perth,
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ITIL V3 Service Capability �Operational Support & Analysis
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ITIL V2-V3 Manager Bridging
ITIL Practitioner’s Certificate in Support and Restore
ITIL Practitioner’s Certificate in Release and Control
ITIL v2 Fundamentals Foundation Certificate
ITIL v3 Foundation Certificate in IT Service Management
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Deploying Windows Server 2008
Configuring, Managing and Maintaining Windows Server 2008
Fundamentals of Windows Server 2008 Network Infrastructure and Application Platform
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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