ITIL v2 Fundamentals Foundation Certificate

Dimension Data Learning Solutions
Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' After completing this ITIL training course, students will understand how to manage and deliver an IT Service which is tailored to meet the needs of the business, using best practice as a guide. This will be achieved by developing an understanding of how all of the departments and sections within the IT organisation, work together to deliver this service. This includes activities such as Change Management, Availability Management and Root Cause Analysis.


Key Topics: - An introduction to ITIL - its history, philosophy and key players.
- Process theory and development.
- The goal, activities and any specific terminology relating to the following processes and functions: Configuration Management, Incident Management, Problem Management, Change management, Release Management, Service Desk, Service Level Management, Financial Management, Availability Management, Capacity Management, Security Management, and IT Service Continuity Management.
- The technology implications of ITIL, and selecting appropriate software.
- Advice, recommendations and discussion on how to make use of ITIL and how to apply it in an organisation.

...''

Elements of this syllabus are subject to change.

Phone:13 12 01 / 08 8236 8200

School Address:

Level 7
553 Hay St
Perth WA 6000

Level 4, PKF House
139 Frome St
Adelaide 5000

Level 10, Thakral House
301 George St
Sydney 2000

Level 3, Dimension Data Building
11-17 Dorcas St
South Melbourne 3205

Level 12
307 Queen St
Brisbane 4000

Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Travel Agencies: Brisbane, Melbourne, Perth,

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