Supporting Users Running Applications on a Microsoft Windows XP Operating System (Certificate)

Dimension Data Learning Solutions
Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This two-day instructor led course is to provide individuals who are new to Microsoft Windows® XP with the knowledge and skills necessary to troubleshoot basic problems end users will face related to configuring and maintaining applications such as Microsoft Office, Outlook Express, Internet Explorer and other applications that run on a Microsoft Windows XP Operating System. This is an introductory course designed to provide information on how to troubleshoot applications running on Microsoft Windows XP.

This is the second course in the Microsoft Certified Desktop Support Technician curriculum (MCDST).


Skills Gained: After completing this course, students will be able to:
Configure and troubleshoot applications.
Set application compatibility settings.
Troubleshoot application installation problems.
Configure and troubleshoot e-mail account configurations, Outlook Express and Internet Explorer.
Configure the operating system to support applications.
Configure and troubleshoot file system access and file permission problems on multi-boot computers.
Resolve issues related to usability of applications.
Manage Microsoft Outlook® data, including configuring, importing, and exporting data, and fixing corrupted data.
Resolve issues related to customising Internet Explorer, Outlook Express and the operating system.
Configure and troubleshooting connectivity for applications.
Configure application security.
Identify and troubleshoot problems related to security permissions.
Answer end user questions related to application security settings.

Key Topics: Introduction to Desktop Application Support
Introduction to Troubleshooting Applications
Supporting Microsoft Internet Explorer
Supporting Outlook Express
Supporting Microsoft Office
Supporting Microsoft Outlook

...''

Elements of this syllabus are subject to change.

Phone:13 12 01 / 08 8236 8200

School Address:

Level 7
553 Hay St
Perth WA 6000

Level 4, PKF House
139 Frome St
Adelaide 5000

Level 10, Thakral House
301 George St
Sydney 2000

Level 3, Dimension Data Building
11-17 Dorcas St
South Melbourne 3205

Level 12
307 Queen St
Brisbane 4000

Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Travel Agencies: Brisbane, Melbourne, Perth,

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