Training Course:Applications in Microsoft Dynamics CRM 4.0 (Certificate)School/Trainer:Dimension Data Learning Solutions
Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This three-day course explores the Microsoft Dynamics CRM application from a user’s perspective. Application functionality covered in the course includes:
�Sales Management
�Marketing Automation
�Service Management
�Service Scheduling
Elements of this syllabus are subject to change.
This three-day instructor-led course provides students with the knowledge and skills to improve their business processes by using the key features of sales management, marketing automation, service management, and service scheduling.
Skills Gained: After completing this course, students will be able to:
�Microsoft CRM User Interface and application terminology
�Basic and advanced navigation and record maintenance
�Microsoft CRM Client for Outlook functionality and synchronization
�Planning and budgeting tasks related to marketing campaigns
�Create and manage customer lists
�Create marketing campaigns
�Manage campaigns and track campaign responses
�Account, Contact, and Activity record management
�Service Scheduling functionality. This includes Scheduling Services, Scheduling Administration, and Defining Services.
�Microsoft CRM Advanced Find functionality to evaluate customer data
�Service functionality. This includes Contract, Case, Knowledge Base, and Queue management
�Account, Contact, Lead, Opportunity and Activity record management
�Sales functionality, including Lead, Opportunity, Quote, Order, Invoice, and Product Catalog management
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ddls.com.au/
Phone:13 12 01 / 08 8236 8200
School Address:
Level 7
553 Hay St
Perth WA 6000
Level 4, PKF House
139 Frome St
Adelaide 5000
Level 10, Thakral House
301 George St
Sydney 2000
Level 3, Dimension Data Building
11-17 Dorcas St
South Melbourne 3205
Level 12
307 Queen St
Brisbane 4000
Jobs & Resumes: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Houses & Roommates: Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey
Travel Agencies: Brisbane, Melbourne, Perth,
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