Training Course:Help Desk Analyst: Tier 1 Support SpecialistSchool/Trainer:University of Alabama College of Continuing Studies
Tuscaloosa, Alabama, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' Essential Communication Skills
Introduction to the Support Industry
Understanding Customer Satisfaction
Telephone Communication Skills
Dealing with Difficult Customer-Service Situations
Developing and Practicing Assertiveness in Customer Support
Human Resource Issues in the Support Environment
Ethics in the Workplace
Team Building
Measuring Success
Tools, Problem Solving, and Processes
Staying Current in the Industry
Tools and Technologies for the Support Center
Overview of Network Administration
Disaster Recovery Procedures
Understanding Computer Telephony Integration
Creativity and Problem-Solving
The Five-Step Problem-Solving Process
Process Integration ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ccs.ua.edu/
Phone:205-348-6222
School Address:
College of Continuing Studies Professional Development & Conference Services
Box 870388 Tuscaloosa, Alabama 35487-0388 USA
Jobs & Resumes: Tuscaloosa
Houses & Roommates: Tuscaloosa
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