Workplace Mediation

University of Alabama College of Continuing Studies
Tuscaloosa, Alabama, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' The high costs of workplace conflict are driving companies and regulatory agencies such as the EEOC to use mediation and other conflict resolution practices in the workplace, making workplace mediation an emerging specialty within the field. This course begins with an overview of workplace conflict and the costs involved for companies, tips on how to handle difficult workplace behavior and a summary of informal and formal arbitration practices in the workplace. The actual process of planning workplace mediation and moving through the mediation from start to finish is covered. Students are then asked to participate in telephone role-play mediation with two other students to try their hand at mediation. The more common workplace mediation issues of civil rights, sexual harassment, and disability disputes will be presented, as well as special issues such as power and emotions along with cross-cultural and multi-party cases. The program concludes with a presentation of the emerging concepts of appreciative inquiry and its application to workplace disputes.
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Elements of this syllabus are subject to change.

Phone:205-348-6222

School Address:

College of Continuing Studies Professional Development & Conference Services
Box 870388 Tuscaloosa, Alabama 35487-0388 USA


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