Training Course:Microsoft Certified Desktop Support Technician (MCDST)School/Trainer:University of Alabama College of Continuing Studies
Tuscaloosa, Alabama, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The Microsoft Certified Desktop Support Technician credential is the premier certification for IT professionals who support end users and troubleshoot desktop environments running on the Microsoft Windows operating system. This online certification preparation program will prepare students to sit for the national certification exam to become a Microsoft Certified Desktop Support Technician. MCDSTs are employed as Help Desk Technicians, Customer Support Representatives, PC Support Specialists, Technical Support Representative, Technical Support Specialist, among others! MCDSTs are not expected to possess network administration skills.
MCDSTs use excellent customer service skills to educate users and solve hardware or software operation and application problems on the Microsoft Windows desktop operating system. Individuals may be required to perform the following tasks:
Perform trouble shooting
Provide helpdesk and technical support
Provide facilitation and customer service
Perform hardware and software installation
Perform configuration and upgrades for Windows XP desktop operating system and the Microsoft Office system to support end users on the desktop
Benefits of becoming an MCDST:
Industry recognition of knowledge and proficiency with Microsoft products and technology
Certification that is internationally recognizable
Increase marketability in the workplace
Potential for increased salary
Upon successful completion of this course, students should be prepared to write the following core exams:
70-271 - Supporting Users and Troubleshooting a Microsoft Windows XP Operating System
70-272 - Supporting Users and Troubleshooting Desktop Applications on a Microsoft XP Operating System
Course Outline:
Supporting Microsoft Windows XP Client Operating Systems (NGMS2261)
Supporting Users
Troubleshooting Installation
Troubleshooting Desktop Management
Troubleshooting File and Folder
Troubleshooting Hardware
Troubleshooting Printers
Troubleshooting Network Connectivity
Supporting and Troubleshooting Applications on Microsoft Windows XP (NGMS2262)
Supporting User Applications on Windows XP
Troubleshooting Desktop Applications
Troubleshooting Internet Explorer
Troubleshooting Outlook
Troubleshooting Office
Troubleshooting Outlook Express
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ccs.ua.edu/
Phone:205-348-6222
School Address:
College of Continuing Studies Professional Development & Conference Services
Box 870388 Tuscaloosa, Alabama 35487-0388 USA
Jobs & Resumes: Tuscaloosa
Houses & Roommates: Tuscaloosa
Search other schools for Microsoft Certified Desktop Support Technician (MCDST) training resources.
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PowerPoint 2007
Outlook 2007
Access 2007
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Microsoft Certified Systems Administrator (MCSA 2003)
Exchange Server 2003 Administration and Maintenance
Windows Server 2003
Windows XP Professional Administration and Maintenance
Microsoft Certified Systems Administrator 2003 Plus (MCSA+)
Microsoft Certified Systems Engineer 2003 (MCSE)
Microsoft Certified Technology Specialist (MCTS)
SQL Server 2005 Implementation and Maintenance
Windows Vista
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