Unified Contact Center Express and Unified IP IVR Deployment

Fast Lane Australia
Sydney, NSW, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' After completing this course the student should be able to:

Design and plan an IP Contact Center and an Unified IP IVR implementation
Install or discuss CRS components, servers, agent and supervisor desktops and clients
Configure all CRS components
Build workflow applications to exploit Unified IP IVR features and capabilities
Build contact center workflows to exploit Unified CCX features and capabilities
Troubleshoot installations and workflows.
Course Content
This course provides knowledge and hands-on deployment experience for Unified Contact Center Express and Unified IP IVR. Deployment tasks include planning, installation, configuration, administration, script development, agent and supervisor deployments, and troubleshooting.

Course Outline
CRS Product Overview
CRS Design and Ordering
Installation & Configuration
Script Editor
Creating Scripts and Applications
Configuring UCCX ACD
Creating Scripts for Contact Centers
Using Cisco Desktop Admin (CDA)
Supervisor Remote Monitoring
Using ASR and TTS
Outbound Preview Dialing
Reporting
Troubleshooting
...''

Elements of this syllabus are subject to change.

Phone:+ 61 2 9211 5077

School Address:

Suite C.310. 22-36 Mountain Street
Broadway, Sydney, NSW, 2007
Australia



Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney

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