Covering advanced techniques in scripting and overall CRS functionality

Fast Lane Australia
Sydney, NSW, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Building on the knowledge base and scripting experience learned in CRSD / UCCXD classes, this course covers advanced techniques in scripting and overall CRS functionality. During this four day class students implement such things as extending the functionality of UCCX using many of the tools that are already available in the premium version of the product. Expect to spend time exploring the Agent Desktop Interface and the Desktop Administrator to invoke behaviors that involve Third Party applications and web based apps like: Web Callback Option and Leave a Message in Queue. There will be a major focus on Scripting and Subsystem management.
Course Outline

Course Outline
Session management Review
Build Common Utilities (Lecture / Lab)
Basic ACD Routing
Common / Good Practices
Database Setup / Steps
More ACD Routing
Advanced ACD Routing
Advanced ACD Callback Options
Advanced Database Configuration
Agent Desktop Configuration
...''

Elements of this syllabus are subject to change.

Phone:+ 61 2 9211 5077

School Address:

Suite C.310. 22-36 Mountain Street
Broadway, Sydney, NSW, 2007
Australia



Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney

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