Training Course:Cisco IP Contact Center EnterpriseSchool/Trainer:Fast Lane Australia
Sydney, NSW, Australia
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' After completing this course the delegate will be able to:
Explain the IPCC solution concept, components, and interaction of components
Identify new features in IPCC 7.0
Describe IPCC deployment models and their issues
Determining IPCC queing and routing client options
Design an System IPCC lab and production system
Install, configure, test, and maintain IPCC components
Design IPCC call flows
Creating IPCC script
Use Cisco’s standard IPCC deployment tools
Troubleshoot the IPCC solution set
Course Content
This course is intended for personnel who will implement, configure and support the Cisco IPCC Product but have already attended training on the ICM Product. This course is based on ICM 7.0, CallManager 4.1 and CRS 4.0.
Course Outline
IP Contact Centers & Routing
IPCC Components and Concepts
IPCC 7.0 Routing
IPCC Deployment Planning
Enterprise IPCC vs System IPCC
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.flane.com.au/
Phone:+ 61 2 9211 5077
School Address:
Suite C.310. 22-36 Mountain Street
Broadway, Sydney, NSW, 2007
Australia
Jobs & Resumes: Sydney
Houses & Roommates: Sydney
Travel Agencies: Sydney
Search other schools for Cisco IP Contact Center Enterprise training resources.
Other training courses offered by Fast Lane Australia:
Troubleshooting Cisco Unified Communications Systems
Implementing Cisco Voice Gateways and Gatekeepers
Cisco Unified Presence Design and Implementation
Cisco Unified Messaging
Digital Media Systems
IP Telephony Express
Unified Contact Center Express and Unified IP IVR Deployment
Covering advanced techniques in scripting and overall CRS functionality
Cisco Unity Design and Networking
Implementing Cisco IOS Unified Communications
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
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