Cisco IPCC Express Deployment and Advanced Scripting

Fast Lane Consulting and Education Services Limited
Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' After completing this course the student should be able to:

Develop a technique for reviewing business rules to determine the deployment plan
Review a hardware/software order sheet based on the business rules
Deploy a CRS server with IPCC Express enhanced licensing
Deploy and administer supervisor and agent desktop solutions
Configure Cisco switches to allow for silent monitoring of agent phones
Convert business rules into a call-flow design based on the requirements
Develop complex scripts that perform database lookups, collect digits, and route calls to agents based on competency and availability and deliver enterprise data to agent desktops
Test the scripting logic to verify that it meets the business requirements
Course Content
Call-center customers use Cisco IP Contact Center (IPCC) Express Edition as an integrated, full-featured solution for managing customer voice contacts with all the benefits of the converged Cisco IP Telephony architecture. In the Cisco IPCC Express Deployment & Advanced Scripting course, students work through a real-life scenario to plan, deploy, and configure an IPCC Express solution. The course provides background for planning an implementation and hands-on experience deploying server and desktop software. The process includes configuring, scripting, and testing complex cal flows including database lookups for call routing and troubleshooting script failures.

...''

Elements of this syllabus are subject to change.

Phone:+44 (0)845 470 1000

School Address:

110 Middlesex Street
E1 7HT London
United Kingdom (GB)



Jobs & Resumes: Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading
Houses & Roommates: Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading
Travel Agencies: Belfast, Birmingham, Bristol, Edinburgh, Leeds, London, Manchester,

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