Training Course:Maintaining and Troubleshooting Windows Vista Computers (Certificate)School/Trainer:Fast Lane Consulting and Education Services Limited
Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This three-day instructor-led course provides students with the knowledge and skills to successfully maintain and troubleshoot Windows Vista computers.
It will provide them with the knowledge and skills necessary to identify technical problems that can occur in organizations client computers. The course will focus on five main troubleshooting areas: Operating system, hardware, networking, security, applications.
It will also provide the knowledge and skills necessary to monitor and maintain Windows Vista client computers.
Course Outline
Module 1: A Troubleshooting Methodology
This module explains what a troubleshooting methodology is and its role in an enterprise and how it can be used to improve the support function within and organization.
Lessons
Overview of a Troubleshooting Methodology
Overview of Troubleshooting Stages
Troubleshooting Component Areas
Lab: Preparing for Remote Troubleshooting
Obtaining Information Remotely from Windows Vista
Using the System Information Tool Remotely
Module 2: Troubleshooting Operating Systems
This module explains how to identify and troubleshoot issues that affect the operating systems ability to boot and the services that it is running.
Lessons
Overview of the Windows Vista Startup Process
Troubleshooting the Windows Vista Startup Process with WinRE
Troubleshooting Operating System Services
Lab: Troubleshooting the Operating System
Gathering System Information and Developing a Plan of Action
Implementing a Plan of Action
Module 3: Troubleshooting Hardware
This module explains how to troubleshoot hardware related problems and how to use Windows Vista tools to troubleshoot device problems.
Lessons
Overview of Troubleshooting Hardware
Dealing with Physical Failures
Dealing with Device Driver Failures
Troubleshooting Print Devices
Troubleshooting BitLocker Protected Computers
Lab : Troubleshooting Hardware
Gathering Customer Information and Determine a Plan of Action
Resolve Printing Problems
Checking for Signed Device Drivers
Clean Booting Windows Vista
Module 4: Troubleshooting Networks
This module explains how to identify the most likely cause of network problems in a number of given network scenarios.
Lessons
Determining Network Settings
How to Troubleshoot Network Connections
Lab : Troubleshooting Networks
Gathering Customer Information
Gathering Relevant Computer Information
Resolving the Problem
Module 5: Troubleshooting Security Issues
After completing this module, students will be able to troubleshoot issues that are caused by security related configurations such as User Account Control (UAC) and Windows Firewall.
Lessons
Overview of User Account Control
Troubleshooting User Account Control
Troubleshooting Windows Firewall
Troubleshooting Windows Defender
Lab : Troubleshooting Security Related Issues
Gathering Customer and System Information and Develop a Plan of Action
Implementing a Plan of Action
Additional Security Checks
Module 6: Troubleshooting Applications
After completing this module, students will be able to troubleshoot issues that are caused by applications that are causing problems running on Windows Vista.
Lessons
Overview of Application Troubleshooting
Web Application Troubleshooting
Lab : Troubleshooting Applications
Analyzing Collected Information and Identifying Probable Causes
Implementing a Plan of Action
Troubleshooting Word 2003
Module 7: Maintaining and Optimizing Windows Vista
After completing this module, students will be able to identify tools that can be used to maintain a healthy operating system and optimize its performance.
Lessons
Maintaining Windows Vista
Optimizing Windows Vistas Performance
Monitoring Windows Vista
Lab : Maintaining and Optimizing Windows Vista
Analyzing Collected Information and Identifying Probable Causes
Implementing a Plan of Action
View and Interpret Logs in Performance Monitor
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.flane.co.uk/
Phone:+44 (0)845 470 1000
School Address:
Jobs & Resumes: Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading
Houses & Roommates: Aberdeen, Belfast, Birmingham, Bristol, Edinburgh, Glasgow, Leeds, London, Manchester, Reading
Travel Agencies: Belfast, Birmingham, Bristol, Edinburgh, Leeds, London, Manchester,
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Configuring Windows Vista Applications and Tools
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SharePoint Server 2007
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