Training Course:Cisco IPCC Express Deployment and Advanced ScriptingSchool/Trainer:Fast Lane Consulting and Education Services, Inc.
Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' After completing this course the student should be able to:
Develop a technique for reviewing business rules to determine the deployment plan
Review a hardware/software order sheet based on the business rules
Deploy a CRS server with IPCC Express enhanced licensing
Deploy and administer supervisor and agent desktop solutions
Configure Cisco switches to allow for silent monitoring of agent phones
Convert business rules into a call-flow design based on the requirements
Develop complex scripts that perform database lookups, collect digits, and route calls to agents based on competency and availability and deliver enterprise data to agent desktops
Test the scripting logic to verify that it meets the business requirements
Course Content
Call-center customers use Cisco IP Contact Center (IPCC) Express Edition as an integrated, full-featured solution for managing customer voice contacts with all the benefits of the converged Cisco IP Telephony architecture. In the Cisco IPCC Express Deployment & Advanced Scripting course, students work through a real-life scenario to plan, deploy, and configure an IPCC Express solution. The course provides background for planning an implementation and hands-on experience deploying server and desktop software. The process includes configuring, scripting, and testing complex cal flows including database lookups for call routing and troubleshooting script failures.
...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.flane.us/
Phone:(919) 674-3100
School Address:
P.O. Box 2168
Cary, North Carolina 27512-2168
United States
Jobs & Resumes: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa
Houses & Roommates: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa
Travel Agencies: Atlanta, Boston, Chicago, Los Angeles, Miami, San Francisco, Seattle,
Search other schools for Cisco IPCC Express Deployment and Advanced Scripting training resources.
Other training courses offered by Fast Lane Consulting and Education Services, Inc.:
Cisco Unified Messaging
Digital Media Systems
IP Telephony Express
Unified Contact Center Express and Unified IP IVR Deployment
Covering advanced techniques in scripting and overall CRS functionality
Cisco Unity Design and Networking
Implementing Cisco IOS Unified Communications
Cisco IP Contact Center Enterprise
Cisco Unified Customer Voice Portal Implementation
Cisco ICM Multichannel Options
IP Telephony Power Workshop
Cisco IP Contact Center Center Product Power Workshop
IP Transfer Point
Cisco PGW2200 Call Control Hands-On
MGX ATM Concentrator Configuration
High-Density Media Gateway Configuration and Operation
Installing Cisco WAN Switches
MGX ATM Edge Switch Configuration
BPX Switch & Services Configuration
Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
Tips:
Want to find a place to stay close to the school? Or homestay in a different country? Try the house rental message board where you can search for roommates and post shared rooms or apartments for rent. |
|
|
