Help Desk Basic Troubleshooting for IBM Lotus Domino 8

Fast Lane Consulting and Education Services, Inc.
Raleigh, North Carolina, United States

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' After completing this course, you should be able to:

Use Help Desk troubleshooting resources
Manage user workstations
Identify server and database security issues
Manage user database issues
Troubleshoot mail routing and delivery
Troubleshoot IBM Lotus Notes mail issues
Troubleshoot replication

Course Content
As a first-level Help Desk support specialist, you should be able to help users complete daily work using the Lotus Notes client including starting Lotus Notes, passwords, Location and Connection documents, User Preferences, IBM Lotus Sametime integration, and any other issue that can be resolved in five minutes or less. In a second-level Help Desk role, you will be challenged by more complex problems, including issues such as password security, ID recovery, troubleshooting a user’s mail file or access to a database, and providing in-depth information into managing Notes databases, replication, and Web access. The information in this course should help you to resolve these issues for users quickly, accurately, and efficiently.

Duration
2 days ...''

Elements of this syllabus are subject to change.

Phone:(919) 674-3100

School Address:

P.O. Box 2168
Cary, North Carolina 27512-2168
United States

Jobs & Resumes: Raleigh
Houses & Roommates: Raleigh

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