Training Course:Service Lifecycle Certification v3 - Service OperationSchool/Trainer:Fast Lane Consulting and Education Services, Inc.
Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' This hands on program leads to a Certificate in ITIL V3 Service Lifecycle Management - Service Operation. This program is for IT professionals working within, or about to enter, an IT environment requiring a detailed understanding of the processes, functions and activities associated with the Service Operation domain of the ITIL® Service Lifecycle. Upon successful completion of the education and examination, students can expect to gain competencies in the following IT Service Operation areas:
Introduction to Service Operation
Service Operations Principals
Service Operation Processes
Common Service Operation Activities
Organizing Service Operation: Functions
Technology Considerations
Implementation Considerations
Course Content
Lifecycle Certification
Service Operation
Service Operation Processes
Event Management
Incident Management
Request Fulfillment
Problem Management
Access Management
Other Lifecycle Process Relationships
Common Activities
Service Operation Functions
Service Desk
Technical Management
Applications Management
IT Operations Management
Service Operation Considerations
Service Operation Organizational Structure
Service Operation Roles and Responsibilities
Technology Considerations
Implementation ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.flane.us/
Phone:(919) 674-3100
School Address:
P.O. Box 2168
Cary, North Carolina 27512-2168
United States
Jobs & Resumes: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa
Houses & Roommates: Atlanta, Boston, Chicago, Los Angeles, Miami, New York, Philadelphia, San Francisco, Seattle, Tampa
Travel Agencies: Atlanta, Boston, Chicago, Los Angeles, Miami, San Francisco, Seattle,
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