Responsible Serving of Alcohol

Victoria University
Melbourne, Victoria, Australia

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' This course covers the requirements of the Liquor Licensing Commission’s Responsible Serving of Alcohol Certificate. It deals with the skills and knowledge required to satisfy the requirements for responsible service of alcohol under State/Territory legislation. All persons undertaking training as part of a National Certificate in the service of alcohol must complete this course. All elements are undertaken in accordance with legal provisions of the relevant liquor legislation. Evidence of competence must include demonstrated knowledge of legislation as detailed throughout the course and in the Evidence Guide. It must also include knowledge of the underpinning reasons for and benefits of responsible service of alcohol reforms. Those developing training to support this course must undertake consultation with the relevant State/Territory licensing authority.

Course Objective
�Identify customers to whom service may be refused
�Prepare and serve alcoholic beverages responsibly
�Assist customers to drink within appropriate limits
�Assist alcohol affected customers

Course Structure
This course covers the following:
�Identify customers, to whom service may be refused in accordance with State/Territory legislation, including minors and intoxicated persons.
�Where appropriate, request and obtain acceptable proof of age prior to service.
�Refuse service in a polite manner and state reasons for the refusal.
�Serve alcohol in accordance with provisions of relevant State/Territory legislation, licensing requirements and responsible service of alcohol principles.
�Prepare and serve standard drinks in accordance with industry requirements.
�When requested, give accurate information to customers on alcoholic beverages in accordance with enterprise/house policy and government regulation, including: - Types - Strengths - Standard drink - Alcoholic percentage of a range of frequently served drinks.
�Identify issues regarding service of alcohol to different types of customers and incorporate them into service.
�Encourage customers courteously and diplomatically to drink within appropriate limits.
�Recognise erratic drinking patterns as an early sign of possible intoxication and take appropriate action.
�Monitor the emotional and physical state of patrons for signs of intoxication.
�Where appropriate, offer food and non-alcoholic beverages.
�Politely decline requests for drinks to be dispensed in a manner which is irresponsible, or which encourages the rapid or excessive consumption of alcohol, and advise customers on the reasons for the refusal where appropriate.
�Refuse service to intoxicated customers in a suitable and consistent manner, minimising confrontation and arguments and pointing out signage where relevant.
�Assess intoxication levels of customers using a number of methods.
�When assessing intoxication, take into account factors which affect individual responses to alcohol.
�Politely make offers of assistance to intoxicated customers as appropriate.
�Where appropriate, give patrons a verbal warning or ask them to leave the premises in accordance with enterprise/house requirements, the specific situation and provisions of State/Territory legislation/regulations.
�Use appropriate communication and conflict resolution skills in handling difficult situations.
�Refer difficult situations beyond scope of individual responsibility to the appropriate person.
�Promptly identify situations, which pose a threat to safety or security of colleagues, customers or property, and seek assistance from appropriate colleagues according to enterprise policy.

Critical Aspects of Assessment
Evidence of the following is critical:
�Knowledge and understanding of the State/Territory Liquor legislation and the principles of responsible service of alcohol and the ramifications of non-compliance on the enterprise and individual staff members.
�Ability to apply the knowledge of responsible service of alcohol and harm minimisation to beverage service situations.

Target Market
This course is designed for anyone who wants to work as a barperson or waiter.

Prerequisites
18+

Course Duration
Total of three hours �one session ...''

Elements of this syllabus are subject to change.

Phone:61 3 9919 4000

School Address:

PO Box 14428
Melbourne Victoria 8001
Australia


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