Training Course:Customer and Market Systems and AnalysisSchool/Trainer:Ferris State University
Big Rapids, Michigan, United States
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The measurement and analysis of customer requirements/needs and customer satisfaction/dissatisfaction are considered in the framework of a performance-metric-based management philosophy. The use of survey instruments and focus groups and the tracking and analysis of this data is emphasized. A hands-on project is required that provides practice and demonstrates the mastery of these topics. ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.ferris.edu/
Phone:800 4-FERRIS
School Address:
1201 S. State Street, Big Rapids, Michigan 49307, USA
Jobs & Resumes: Big Rapids
Houses & Roommates: Big Rapids
Search other schools for Customer and Market Systems and Analysis training resources.
Other training courses offered by Ferris State University:
Computational Tools, Techs, & Integrating Systems
Introduction to Performance Metric Systems
Quality Improvement Principles and Applications
Organizational Leadership and Corporate Citizenship
Organizational Resource Systems
Project Management
Information and Analysis Systems
Business Process Reengineering
Strategic Planning Systems
Global Business
Process and Value Stream Management Systems
Criminal Justice Administration
Nursing
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