Training Course:ITIL in Planning, Protection and Optimisation (Certificate)School/Trainer:QA Ltd.
Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom
Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced
Course Description:
'' The ITIL® Certificate in Planning, Protection and Optimisation (PPO) Course is one of the four courses that fit into the capability stream for ITIL® Version 3 certification.
This certification is intended to enable the holders of the ITIL® Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The Planning, Protection and Optimisation Course provides in-depth practical advice and guidance on process structure, roles, functions and activities that will enable role focused capability and competency in relation to:-:
Capacity Management
Availability Management
IT Service Continuity Management
Information Security Management,
Demand Management
Risk Management
The program is targeted at:
Individuals who have attained the V3 ITIL Foundation certificate in Service Management, or the V3 Foundation Bridge certificate and who wish to advance to higher level ITIL certifications
Individuals who require a practical understanding of the Planning, Protection and Optimisation processes and how they may be used to enhance the quality of IT service within an organisation
Operational staff involved in Capacity Management, Availability Management, IT Service Continuity Management, Information Security Management, Demand Management, and Risk Management who wish to enhance their role-based capabilities
It is accredited by, and follows the syllabus specified by the APM Group (www.apmgroup.co.uk).
The main focus of the course is covered by the Service Design volume of the IT Infrastructure Library® (ITIL®) Version 3.
The core volume of Service Design provides guidance on the design of new or changed services for introduction into the live environment.
The ITIL® Framework is a source of good practice in service management. ITIL® is used by organisations world-wide to establish and improve capabilities in service management. Service Management is a set of specialised organisational capabilities for providing value to customers in the form of services. The capabilities take the form of functions and processes for managing services over a lifecycle, with specializations in strategy, design, transition, operation, and continual improvement. The capabilities represent a service organisation’s capacity, competency, and confidence for action. The act of transforming resources into valuable services is at the core of service management. Without these capabilities, a service organisation is merely a bundle of resources that by itself has relatively low intrinsic value for customers.
More information can be found at the OGC web-site: http://www.ogc.gov.uk
(ITIL ® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office)
The Course Profile
The course is comprised of lecture sessions, facilitated assignments and exercises and a practice examination.
This is a 5 Day Course which includes a 90 Minute Examination of 8 Multiple choice, gradient scored questions with a Pass Mark of 70% (28/40) ...''
Elements of this syllabus are subject to change.
Please go to the school's official website for training price and schedule:
http://www.qa.com/
Phone:0844 871 2080
School Address:
TEL: 0844 871 2080
E-mail us: info@qa.com
Jobs & Resumes: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Houses & Roommates: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Travel Agencies: Birmingham, Bristol, Edinburgh, Leeds, London, Manchester,
Search other schools for ITIL in Planning, Protection and Optimisation training resources.
Other training courses offered by QA Ltd.:
ITIL V3 Overview
ITIL V3 Capability in Operational Support and Analysis
ITIL V3 Foundation in IT Service Management
ITIL V3 Lifecycle in Service Operations
ITIL V3 Lifecycle in Service Transition
ITIL V3 Overview 1
ITIL V3 Overview 2
ITIL(R) V2-V3 Foundation Bridge
ITIL Lifecycle in Service Design
Managing the Lifecycle leading to ITSM Expert
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