Manage Outsourced Service Providers

QA Ltd.
Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough, United Kingdom

Course Format: Classroom | E-learning | Virtual Class | Online | On-site | Blended | Self-paced

Course Description:

'' Are you considering transferring the management of one or more non-core operations to an external service provider?
Are you considering offshore service providers as well as those within the UK?
Are you unsure of the Acceptance Criteria you should apply when choosing your Service Provider?
Are you not sure of the effectiveness and timing of your Contracts and Service Level Agreements?
Do you feel apprehensive about the day-to-day management and measurement of the performance of the Service Provider?
Do you need to put processes in place for the contract review?
More and more companies are turning to external suppliers to manage company services, in order that they may concentrate on the management of the core business. The reliance that a company must place on these service providers means that their choice and management are critical to success. This course will define the steps necessary to choose and manage providers so that a working partnership may be established to the benefit of both. The course provides management with a structure to objectively approach that choice, conduct the transition, successfully manage the ongoing service and, when necessary, conduct a smooth and seamless closedown or transference.

There will be opportunities throughout the course to consider a case study scenario and practice the review of documents, the decisions on what to include and the processes that should be put in place to maintain a proper working relationship. You will benefit from this course if you are likely to be involved in the consideration to outsource services or who may be directly concerned in the day-to-day contact with the service provider.

By the end of the course you will be able to:
understand the criteria you should apply in making the decision to outsource
be prepared for the issues that will arise in requesting and receiving service provider tenders and questionnaires
judge which Service Provider is likely to best satisfy your Acceptance Criteria
understand the fundamental structure of a contract, service level agreements and quality plans, some of the major issues that could occur when using offshore providers, and the nature of the legalese found in Service Contracts
be aware of why, when and how to conduct Service Audit and Due Diligence
understand the main issues that will affect you at the time of change to the new provider
realise the measures metrics and service levels you expect of a service provider and the ways in which these may be gathered
be aware of the steps to be taken before contract review and be comfortable you have prepared sufficiently to negotiate renewal or cancellation
understand the added complexities in changing providers or bringing the service back in house

What does the course cover?
Practise setting objectives for an external service, identifying where things may go wrong and remedies that may be invoked.
The chance to critique, both singly and as a group, sample documents that will be needed if outsourcing.
An understanding of the areas where your expectations and those of the provider may be at odds.
Benefit of group discussion regarding the measures, metrics and procedures you will need to apply.
Gain feedback on your perceptions.
Related courses from which you may also benefit:
Contract Law
Influencing Skills
Manage / Chairing meetings
Organisational Politics ...''

Elements of this syllabus are subject to change.

Phone:0844 871 2080

School Address:

TEL: 0844 871 2080
E-mail us: info@qa.com

Jobs & Resumes: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Houses & Roommates: Aberdeen, Birmingham, Bristol, Edinburgh, Exeter, Glasgow, Leeds, London, Manchester, Slough
Travel Agencies: Birmingham, Bristol, Edinburgh, Leeds, London, Manchester,

Search other schools for Manage Outsourced Service Providers training resources.

Successful Courseware Design
Train the IT Trainer
Understanding People and Conflict
Verbal Communication Skills
Working in Partnership with your Manager
Consulting Skills
Contract Law
Create Positive Relationships
Effective Vendor Relationships
Internal Consultancy Skills
Managing People in Projects
Managing Projects Involving 3rd Parties
Process Redesign
Project Management for Non-Project Managers
Project Management Introduction
Transforming Business Processes
Client Focussed Reception
Customer Care over the Telephone
Customer Care via E-mail

Notice: The course description on this page was captured from the Internet as historical reference or submitted by visitors. It was archived statically and not updated from day to day.
 

Tips: In most cases you will get a unique submit code along with your each posting on this website. Please provide it as well as the message title if you want any assistance for editing/removal.