IATA Training Courses in Canada

How You Will Benefit
Upon completing this course you will have the skills to:

Interpret the implications of international air law regimes
Analyze the legal implications for your organization or clients
Understand how airlines and governments handle problematic international air law issues
Designed For
This course is recommended for:

Airline in-house counsel
Government officials involved in the air transport sector
Aviation lawyers in private practice
Lawyers in related fields seeking an understanding of the international aviation industry
Course Content
Introduction to international law and air law
Public International Air Law: The Chicago Convention
Private international air law and air carrier liability
Code share agreements
International aviation security regime

How You Will Benefit
Effectively prepare for, manage, conduct, facilitate and evaluate a training event.
Use instructional tools and techniques to enhance instruction.
Acquire practical presentation and communication skills.
Motivate participants and engage their active participation during training.
Integrate group work and collaborative learning.
Designed For
All individuals interested in becoming better instructors.
Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.

Course Content
Know the Adult Learner
Trainee-Centered Instruction
Effective Instructor Skills
Prepare and Follow Lesson Plans Effectively
Prepare for, Conduct, and Wrap up Training
Manage Group Dynamics Effectively
Active Training
Games, Triggers and Jolts
Evaluate Training
Prepare and Conduct Activities and Practical Exercises
Effective Preparation and Use of Instructional Aids

How You Will Benefit
Identify and describe the different phases of the instructional design process.
Convert training needs into performance objectives.
Identify characteristics that influence the design and delivery of a training course.
Create a design blueprint that clearly specifies what will happen during the training program.
Select the best training activities to increase the value and effectiveness of training.
Designed For
Instructors and others familiar with training and instruction wishing to become more involved in developing programs, courses and other types of training.
Course participants are strongly encouraged to bring examples of training-related problems they face at work for discussion and investigation.

Course Content
From Instructional Design Models to Practical Results: Key Concepts and Principles
The Instructional Design Process: Analyse, Design, Develop, Implement, Evaluate
The Course Plan as an Essential Framework for Instructional Design
Converting Training Needs into Performance Objectives
Selecting and Developing Instructional Content
Selecting Instructional Strategies and Activities <... [Read More]

The only IATA Security course dedicated to training flight crews about the reality of aviation security inflight. This course will enhance participant knowledge of aviation security concepts and ensure they are capable of mitigating in-flight passenger disturbances.

How You Will Benefit
Upon completing this course you will have the skills to:

Interpret legislative aspects of AVSEC
Evaluate triggers of disruptive behavior
Examine suspicious signs
Evaluate security procedures on layovers for crew members
Designed For
This course is recommended for:

Cabin and flight deck staff members
Airline security managers and supervisors
Airline technical staff
Airport security and law enforcement officers
Course Content
Aviation Security Legislation
Passenger profiles
Verbal de-escalation theory
Crew security
Threat management and aircraft search

To enable Civil Aviation Administrators to prepare and comply with the requirements of the ICAO Universal Safety Oversight Audit Programme (USOAP) and to understand and implement the ICAO Global Aviation Safety Plan by following the ICAO Global Aviation Safety Roadmap.
How You Will Benefit
Become aware of the objective of the ICAO Global Aviation Safety Plan, its origins and current practices
Be informed of international conventions applicable to aviation safety and the role of the State of a Contracting State
Be informed of the global best practices applied by States, the various authorities and organizations that may be responsible for the function of Aviation Safety Oversight
Be informed as to the ICAO Universal Safety Oversight Audit Programme (USOAP) and its requirements
Be informed as to the use of compliance checklists, Audit protocols and the Corrective Action Plan
Learn about the different types of Organizational structures in ensuring safety oversight
Be informed of the need for States to develop and implement a Safety Programme and safety management systems
Be informed of the ICAO Global Aviation Safety Plan (GASP) and the st... [Read More]

Travel professionals and their customers know how challenging travel planning can be. Itineraries can be complex and time zones confusing.

How can you plan an itinerary that is efficient, well-paced and interesting? If you’re a traveler who likes to make your own plans, how do you calculate the simplest route from one remote location to another, across several time zones?

This interactive e-learning course, developed with travel professionals in mind, will appeal to anyone with a passion for travel. In an engaging web-based presentation guided by an Avatar, you’ll learn while exploring the richness of the world’s geography.

How You Will Benefit
Upon completing this course you will have the skills to:

Identify physical, cultural, and destination geography
Plan travel itineraries
Calculate travel time using world time zones
Code and decode three-letter city codes
Identify local currencies
Designed For
This course is recommended for:

Travel counselors
Airline sales and service staff members
Tour operators
Travel agents
Course Content
Constraints and benefits of the world’s oceans and conti... [Read More]

Turn the HR function into an essential and effective partner in developing and executing your organisational strategy.

How You Will Benefit
Understand the key strategic HR issues and trends that are relevant to today’s HR managers.
Learn how to design and implement an HR information system.
Know how to integrate job descriptions and evaluations with adequate training and compensation.
Understand the principles and applications of performance benchmarking.
Designed For
For HR professionals who wish to get the grasp of the entire HR spectrum and for Business Managers who are responsible for teams in their organizations
Course participants are strongly encouraged to bring examples of HR-related problems they face at work for discussion and investigation.

Course Content
Strategic HR
HR information systems
Resourcing and assessment
Performance management
Remuneration management
Productivity and benchmarking
Industrial relations
Strategic training & development
Organisational behaviour

How You Will Benefit
At the completion of this course attendees will have the tools to:

Explain the theory behind each Human Factor in aviation
Explain the benefits to manage each factor
Explain the negative consequences and organizational impact if the factor is not managed
Explain best practices to be able to manage the factor effectively
Make a "role playing" example of a mismanaged situation that shows mismanagement of the factor and lists the consequences.
And be able to understand:

The Human Factors theory elements using the ISO 9001:2000 model (Chapter 6: Human Resources; Infrastructure - Hardware & Software; and Environment), the SHELL Model
The interaction of the HF elements, the ICAO Doc. 9683 - Human Factors Training Manual, the Human Factors ICAO ANWP.7956, ICAO TEM for ATC, ICAO Threat & Error Management Model, ICAO Human Factors in Accident Investigation and Prevention and the HFACS Model from the FAA.
Designed For
Air Traffic Controllers and Pilots
Managers, engineers and technicians from the following aviation sectors:
Air Navigation Service Providers
Civil Aviation Authorities and Aviat... [Read More]

How You Will Benefit
Acquire the knowledge needed to control and effectively supervise an airlines Station in a self-handled or outsourced environment
Learn how to use Ground Handling and Service Level Agreements (SLAs) to suit your Stations handling needs, reduce costs and provide quality service
Prevent Fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
Learn how to implement a Safety and Security Station Management System according to Industry standards and recommended practices
Understand the importance of maintaining a safe and healthy occupational environment
Gain the skills needed to motivate staff and effectively monitor their performance
Designed For
Airlines
Airport authorities
Ground Handling companies and other service providers
All ground operations professionals at supervisory level
Everyone who wants to learn about the aspects of managing ground operations at the airport
Course Content
The importance of Operational and Occupational Health and Safety training
Managing Risk and the components of Emergency Response Plans (ERPs)
The use of SGHA contra... [Read More]

How You Will Benefit
Upon completing this course you will have the skills to:

Increase fuel efficiency while improving safety
Improve On-Time performance while decreasing your costs
Maximize the use of cost index optimization in your operations
Perform a "Fuel Efficiency" audit of your own organization
Develop a basic Fuel Management (MI) system to track all aspects of fuel consumption
Designed For
This course is recommended for:

Flight operations managers
Flight dispatchers
Operations control managers
Air traffic control and traffic management
Course Content
Efficient fuel management and operational costs
Tracking fuel: Fuel Management Information System
Develop your fuel cost calculator and track improvement of each initiative
The role of the Dispatcher in fuel conservation
Minimize operational cost using dynamic cost index optimization