2KO International Limited
Cape Town, South Africa
http://www.i2ko.com/

Dealing with Difficult People

This series presents strategies for handling interpersonal tension in the workplace. In each course, learners will gain insight into analyzing situations, determining the best courses of action, and resolving problems. Scenarios and examples include working with difficult people in any organizational situation - supervisors, peers, and subordinates. What’s included in this cours......
 

This series is designed to help users create and maintain good customer services. Concepts covered include defining company-wide customer service and standards, strategies for effective communication, and effective problem resolution. The series also provides an overview of creating a customer service department that useful tools for providing excellent customer service. What’s ......
 

Do you need to know the foundations of Crystal Reports XI? Do you want to create reports that sizzle from one or more data sources ASAP? This series will show you how to create, format, and deliver reports that get results in no time. You will learn everything from the basics of getting around in Crystal’s report design environment to the subtle nuances of effective report formatting and d......
 

This series teaches users how to install and set up a ColdFusion development environment, including connecting to a database, and also teaches how to build ColdFusion applications that integrate such features as e-mail, FTP, Flash, Java, and XML. What’s included in this course? One year’s access to online training content for course as specified above under Course ......
 

This series is designed to prepare the student to pass the Certified Internet Webmaster (CIW) Security 1D0-470 exam. It helps the student achieve proficiency in identifying security threats, developing countermeasures, and using firewall systems and attack recognition technologies. It covers the fundamental concepts and principles of network security, and it describes the most common types of a......
 

This series is designed to prepare the student to pass the CIW Foundations 1D0-410 exam. This series covers the three topic areas addressed by the exam: Internet Fundamentals, Web Page Authoring Fundamentals, and Networking Fundamentals. The first part of the series covers how to use key Internet technologies, how to configure a browser, how to effectively use search engines, and basic electron......
 

The Optimizing Converged Cisco Networks exam is one of the required tests for the Cisco Certified Network Professional (CCNP) certification. This study guide will prepare you to maximize the effectiveness of converged networks. Practice exams are also included, which will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instructional......
 

The Implementing Secure Converged Wide Area Networks exam is one of the required tests for the Cisco Certified Network Professional (CCNP) certification. This study guide will prepare you to manage and secure remote access to networks. Practice exams are also included, which will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instr......
 

The Cisco 642-831 is designed to help learners prepare for Cisco’s Internet Troubleshooting Support Exam (CIT 642-831). This series provides a general overview of establishing a baseline, determining an effective troubleshooting strategy, resolving problems at the physical and data link layers, resolving problems at the network layer, and resolving problems at the transport and application......
 

This series helps a learner prepare to take and pass the Certified Information Systems Security Professional (CISSP) exam. This series, like the exam, covers ten domains of information system security knowledge including access control systems and methodology, network and telecommunications security, security management and practices, applications and systems development security, cryptography,......
 

The online Cisco CCNP course is designed to help learners prepare and take the Cisco Certified Network Professional exams. The course covers the modules required for the Cisco CCNP. Remember you need a valid CCNA before you can be accredited with CCNP. Therefore our CCNP includes the four modules for CCNP as well as CCNA. To pass CISCO CCNP you need: BSCI Building Scalable Cisco In......
 

The Cisco Certified Network Associate (CCNA) certification is Cisco’s popular networking certification that tests a network administrator’s ability to set up and maintain network systems. Candidates for the CCNA can qualify for the certification by passing one test, 640-802, or two tests, 640-816 and 640-822. This study guide prepares you for the 640-802 test. Practice exams are also included, ......
 

The online Cisco CCDA courses is designed to help you prepare for the Cisco Certified Design Associate certification exam. Each of the 60 objectives on the CCDA exam will be covered, and the questions will be indicative of the types of questions on the exam. The series explores network design in depth, including network architecture, protocols, and physical and logical addressing. The OSI Refer......
 

The Building Scalable Cisco Internetworks exam is one of the required tests for the Cisco Certified Network Professional (CCNP) certification. This study guide will prepare you to handle advanced IP addressing and routing. Practice exams are also included, which will allow you to answer questions in the same format that the test will use on exam day, and will provide in-depth instructional feed......
 

The Cisco BCRAN 642-821 series is designed to help learners prepare and take the qualifying exam for the Cisco Certified Network Professional CCNP certification. The BCRAN exam (642-821) certifies that students have acquired the understanding and skills necessary to successfully design, develop, configure, operate, and troubleshoot remote access solutions. To pass CISCO CCNP you need:......
 

The series presents questions that will help students master the Building Converged Cisco Multilayer Switched Networks BCMSN 642-812 exam. The feedback for each question provides in-depth background on the topic, including why each incorrect option was wrong and what to look for in correct answers. To pass CISCO CCNP you need: BSCI Building Scalable Cisco Internetworks (BSCI) 642-9......
 

This series is designed for users who want to create interactive Web pages using CGI and Perl. It covers creating and working with forms, building programs using HTTP headers and SSI, and developing Web applications and utilities. It also discusses how to write data between Web pages and databases, and using SQL with relational databases. What’s included in this course? ......
 

This Business Ethics series provides a common sense, practical approach to doing good work, emphasizing the need for people to prepare in advance for ethical dilemmas. The series takes an honest, realistic view of how managers can help improve ethical behavior in the rushed, output-driven business environment. What’s included in this course? One year’s access to online t......
 

How do you build strong networks within your company and among industry peers? How do you communicate effectively with different types of people in the workplace and get your point across clearly? This series will help you build bridges and improve your business relationships. What’s included in this course? One year’s access to online training content for course as spec......
 

This series is designed for users who want to improve their basic math skills. It covers basic mathematical calculations commonly used in business settings. Courses cover computing fractions and decimals, the order of operations for combined computations, and solving equations and word problems. It includes the use of proportions, ratios, and percentages, and also provides instruction on the us......
 

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