ABC Dee Training
London, United Kingdom
http://www.office-it-training.co.uk/

Written Communication

Effective Written Business English Typical learning areas for a 1-day course: Achieving your writing objective Accuracy, brevity and clarity Planning and structure Punctuation and grammar Sales letters Replying to complaints Bid and Tender Writing Typical learning areas for a 2-day course: Winning the bid Customer satisfaction Maximising profit Personal goals and ambitions ......
 

Understand the principle of Time Management Identify personality types in relation to Time Management Understand productivity cycles Set goal, priorities and objectives Understand the difference between long- and short-term goals Create Time Management plans Priorities daily/weekly/monthly tasks Use technology to save time Learn how to say "NO" Understand th......
 

What contributes to a team’s success Turning difficult situations into positive outcomes Factors that contribute to team formation and success Develop strengths and identify development areas Key motivators for you and other team members Receive and give effective feedback to your colleagues...
 

The Role and Responsibilities of the effective Supervisor Teamwork for peak performance Managing difficult people and poor performance Time management Motivation and delegation...
 

The Customers Shoes! How would I want to be sold to Identifying wants and needs What is selling Understanding the sales and buying process What are the core skills What stops us from applying these core skills Why core skills can only take you so far Consultative selling What do we mean Why is it appropriate What behaviours do we need to adopt Different roles of the experienced sa......
 

Understand what stress is and why it happens Develop awareness of the stress signals and symptoms in yourself and others Use tools to pinpoint the causes of stress you are experiencing Discover methods and strategies for managing different sources of stress Discover how to build buffers and prevent stress before it occurs Learn some techniques for relaxing the mind and body De......
 

Effective Project Management Typical learning areas for a 2-day course: Defining a project Roles and responsibilities of those involved Planning the project The customer’s needs Obtaining commitment Monitoring and control Dealing with changing requirements Teamwork Project control tools Advanced Project Management Typical learning areas for a 2-day course: A successful pr......
 

We have a vacancy! Tools and techniques A systematic method for selection interviews: Structure Control Job descriptions Interviewing and the communication process: what are the problems? Liaison with others involved in the process Managing your time Questioning techniques, maintaining control and note taking Asking effective questions Formulating focus and context questions Lis......
 

The purpose and benefits of performance appraisal The purpose and benefits of appraisal Planning the interview Creating a positive climate for appraisal The appraisee’s view Self appraisal techniques Performance management Identifying performance measures What does good performance look like Job analysis Continuous assessment Reviewing roles Using job descriptions and compe......
 

Identify the different types of Presentations Plan an effective Presentation Select and use relevant props Understand the need for correct use of Visual Aids Use Microsoft PowerPoint for effective computerised Presentations Understand and effectively use body language...
 

Defining Your Role Analysing your network Power and influence sources Thinking like your manager Meeting expectations Write your own job description Setting targets and objectives against business and human resource development requirements The Role of the Manager The ’typical’ management role Model of management Leaders, managers, facilitators Upwards Management Deepe......
 

Appreciate insights about ’how people know what they know’ and become more accepting of individual differences Understand how people’s minds function, and how to best connect and communicate flexibly with any individual, regardless of personality, culture, age or interest. Understand ’why you do what you do’ Change your own behaviours, to create powerful out......
 

Advanced Submodalities Advanced SMT Techniques Change Personal History Advanced Meta-Programs Values Elicitation & Enhancement Advanced Hypnotherapy Quantum Linguistic Patterns Advanced Strategies for Modelling Sophisticated Change Processes Sleight of Mouth Patterns Covert Reframing Neuro-Logical Levels Mind Matrix Development Advanced Healing ......
 

Modelling - Replicating Successful Strategies All behaviour has a structure If they can do it, so can you Creating a model for driving a car Observing and mapping the successful behaviours of others Eliciting success: a strategy to reach the desired state What do they do How do they do it Why do they do it Behaviour Thinking processes Beliefs Your Map of The World Experienci......
 

Effective Negotiation Typical learning areas for a 2 or 1-day course: Various negotiation types Effective communication in negotiation The benefits of negotiation Negotiation strategies Thoroughly researching other parties who are involved in the negotiation The value of your research Personal skills needed for effective negotiation Win-Wi......
 

Performance Management Developing performance measures Job analysis Continuous assessment Standards of Performance Setting the standard Agreeing the standard Measuring the standard Motivation and Individual Performance Aligning individual and organisational needs Recognising obstacles to employee motivation The De-motivated Team Member Delegates work throug......
 

The marketing mix ’Practical’ marketing Differences between Product-led, Sales-led and Marketing-led organisations The marketing process Profiling and targeting customers The marketing planning process Direct marketing ...
 

Power and Influence Positive use of personal and positional power Your reactions to influence Analysing your network Power sources in your network There are no difficult people The Secret Techniques of Influence Practice the 6 secret techniques of influence Your influencing and persuasion style Rapport Affinity and Likeness What does rapport look like Building rapport Filters ......
 

Essentials of Contract Law Typical learning areas for a 1-day course: The practicalities of contract law The formation of contracts and their effects Effective systems for managing risk Employment Law - The Essentials Typical learning areas for a 1-day course: Recruiting and selecting Changing terms and conditions Maternity leave and absence Equality during employment ......
 

Grounding Getting started How not to be a victim Escaping the cycle The moment of choice Listening Why listening is important How to listen properly Questioning The art of asking questions How not to ask questions How to ask questions Empathizing The importance of empathy Empathise To see beyond stereotypes To read other’s maps With difficult people Value difference......
 

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