ABC Dee Training
London, United Kingdom
http://www.office-it-training.co.uk/

Initial Selling Skills

Understand the principles of selling Identify the pattern of a sales call Prepare and plan the sale Distinguish between Features and Benefits Use Open Ended and Closed questioning techniques Be brave enough to Close the Sale Effectively handle Objections Maximise every sales opportunity...
 

Co-operation through consent Confidently dealing with a whole range of people Comprehensively managing interactions with others Reducing resistance and conflict Rapport building What motivates others? Building self-esteem...
 

The role of HR The recruitment process Equality in practice Training and development Performance management Rewarding employees Job evaluation Employment law The skill set for HR specialisation...
 

Manual Handling Learning areas for this ½ day course: Process of manual handling in the workplace Manual handling injuries and the activities which cause them Assessment and control options Responsibilities imposed by the Manual Handling Regulations CIEH COSHH Leaning areas for this half-day course: Definition and types of substances hazardous to health in the workplace Healt......
 

Effective Communication Skills Why communicate Types of communication Problems of communication Voice & Tone Control Body & verbal body language Your voice Using the right tone R.S.V.P. Questioning & Listening Techniques Asking questions Types of questions Using the right words 6 rules for listening Why do we need to listen Why don’t we listen well Developing/improving ......
 

Understanding key accounting terms The application of important accounting concepts The structuring of financial statements What working capital is and its importance Budgeting - profits and cash Basic Capital Investment Appraisal Interpretation of financial information The role and terminology used by Finance Directors Assessing financial health of a business Understanding ......
 

Effective Communication Skills Why Communicate Types of Communication: Writing Telephoning Meeting Advantages/Disadvantages Listening Techniques Why Do We Need to Listen Why We Need to Listen Why Don’t We Listen Well Developing/Improving your Listening Skills 6 Rules for Listening & Listening Techniques Structuring Notes & Minutes Meetings Meeting Cycle The Role of th......
 

Oral Communication Skills Identify the qualities of a good communicator/presenter Analyse the occasion Structure the Presentation Overcome their nerves Learn when and how to handle questions Meetings Lead and participate effectively in meetings Understand the reasons we attend meeting Identify different personalities Know how to interact with these different personalities Learn the......
 

Distinguish between the Internet and the World Wide Web Use the Internet for market research Understand what Search Engines are and how they work Define Broadband and its options Define electronic commerce Buy and sell on-line Set up a secure on-line store Understand E-Marketing Raise Search Engine positions Demonstrate the do’s and don’ts of e-mail marketin......
 

Introduction and Objectives What is Customer Care? What is the true value of giving Customer Care? Who are your customers? First Impressions Effective Communication Staying effective on the telephone Planning the outgoing call Owning the Problem Assertiveness Handling Difficult Situations Building long-term relationships with Customers Developing a Person......
 

Explain the term "Book-keeping" and the need for accurate accounts Explain the terminology used in a Book of Accounts Understand the benefits of computerised accounts Set up Quicken and new accounts Enter Cash Book transactions Write computerised cheques Reconcile accounts Produce reports and graphs Customise Quicken...
 

Successful coaching methods How to identify the need for coaching How people learn and develop How to set relevant and realistic objectives that stretch individuals How to provide effective feedback to help people achieve their potential Effective questioning techniques to help coachees improve their self- awareness and take on new ideas and behaviours ...
 

Proven and practical call centre people management practices Balance the technology and people sides of managing a call centre Empowering team leaders Coaching colleagues towards peak performance Dealing with poor performance Understand call centre strategy Focus on generating improved operational performance Manage themselves more productively and improve teamwork ...
 

We have a vacancy! Tools and techniques A systematic method for selection interviews: Structure Control Job descriptions Person specifications Necessary competencies Interviewing and the communication process: what are the problems? Liaison with others involved in the process Managing your time The Legal Framework Respecting employment legislation Your policies and......
 

The key differences of Passive, Assertive & Aggressive behaviours The impact these behaviours have on effective communication The individual’s rights and responsibilities relating to assertiveness Turning conflict into agreement Identify your own communication style and how it effects others Demonstrate a range of assertiveness techniques ...
 

Appreciate insights about ’how people know what they know’ and become more accepting of individual differences Understand how people’s minds function, and how to best connect and communicate flexibly with any individual, regardless of personality, culture, age or interest Understand ’why you do what you do’ Change your own behaviours, to create powerful outcome......
 

The Role of a Successful Key Account Manager Gaining entry into the organisation Implementing account strategies Building and developing successful relationships Negotiating by influence and integrity Measuring and monitoring your service for success ...
 

Introduction to the Document Management System A Tour of the iManage Desktop Shortcut menus Folders Worklists Checked Out Documents Search History Saved Searches Related Documents The Outlook View Creating New Documents Creating a New Document from Word Profile Fields Comments Document Security and Access Privileges Guidelines to Security and Access Privileges Opening an E......
 

What is Accessibility An overview of assistive technologies The WAI, Priority Levels and Compliance Identifying the selection of user types, statistics and issues relating to Web access including Blind, Deaf, Cognitive, Physical, Colour blind, Dyslexia and Age-related conditions Accessible HTML and CSS Avoiding deprecated HTML Making Content Accessible: Content, Colour, Forms,......
 

Avid System Overview System Hardware Basic Editing Steps Avid Terms and Concepts Starting the System Opening a Project Working in the Project Window Working in Bins Using Online Help Basic Editing The Editing Interface Playing Clips Marking the Edit points in a Clip Creating a new Sequence Adding Shots Removing Materials from a Sequence Essential Basic Tools Fine Tuning Lo......
 

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