ABEX Training Group
Melbourne, VIC, Australia
http://www.abextraining.com/

Customer Service

Improve your customer service skills with an ABEX Institute online short course Working in a Team Dealing with Customers Building Relationships with Customers Identifying Customer Needs Customer Relationship Management Communicating With Customers Deliver Service to Customers Handling Customer Complaints Receive and Process Sales Orders Monitor and Report on Service Deliver......
 

Looking to improve your marketing skills? ABEX Institute offer a range of online short courses Organise Advertising and Promotions Analyse Promotional Activities Identifying Target Audiences Co-Ordinate Implementation of Advertising Campaigns Evaluate Success of Advertising and Joint Promotional Activities Promotional and Marketing Activities We can also offer individual mo......
 

ABEX Institute offer a range of online short courses in Merchandising, to help get ahead of the competition. Place and Arrange Merchandise Place, Arrange and Display Labels and Price Tickets Maintain Merchandising Displays Correct Handling, Storage and Display Techniques Merchandising for Customer Needs We can also offer individual modules from any of our traineeships online. ...
 

Learn the fundamentals for working in a safe workplace with an ABEX Institute online short course Observe Basic Safety Procedures Observe Basic Emergency Procedures Act Responsibly In the Workplace Safe Lifting and Carrying Techniques Storing and Disposing Of Excess Stock...
 

To develop a better understanding and knowledge in the skills of handling hazardous and dangerous goods. Who is this course suitable for? Currently employed company operators who wish to upgrade their knowledge and skills. Duration One 3 hour session. May be held on a Saturday to suit client requirements. Content Terms used to categorise chemicals and dangerous goods Sour......
 

This resource guide is complied of the following competency element areas: Analyse sales target Determine factors impacting attainment of sales targets Attain sales targets Analyse previous promotion activities Organise advertising and promotion Co-ordinate implementation of advertising campaigns Co-ordi......
 

The course content for Hospitality includes: OHS Responsible serving Safe food handling Up selling ...
 

This unit specifies the outcomes required to manage effective workplace relationships with particular regard to communication and representation. This involves analyzing and communicating information, establishing systems to develop and maintain effective working relationships and networks, and implementing strategies to overcome difficulties. Manage information and ideas Establish system......
 

This unit specifies the outcomes required to develop and monitor the implementation of the operational plan to provide efficient and effective workplace practices within the organisation’s productivity and profitability plans. Management at a strategic level requires systems and procedures to be developed and implemented to facilitate the organisation’s operational plan. Develop operational......
 

This unit specifies the outcomes required to develop strategies to manage organizational systems that ensure products and services are delivered and maintained to standards agreed by the organization and the customer. Plan to meet internal and external customer requirements Ensure delivery of quality products and/or services Monitor, adjust and review customer service ...
 

This unit specifies the outcomes required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning and to monitor and improve learning performance. Create learning opportunities Facilitate and promote learning Monitor and improve learning effecti......
 

This unit is concerned with establishing, maintaining and evaluating the Organisation’s Occupational Health & Safety policies, procedures and programs in the relevant work area in accordance with OHS legal requirements. All those who have a management responsibility for OHS should undertake this course Establish and maintain an OHS system Establish and maintain arrangements for the mana......
 

This unit specifies the outcomes required to plan and manage the introduction and facilitation of change. Particular emphasis is on the development of creative and flexible approaches, and on managing emerging opportunities and challenges. Participate in planning the introduction of change Develop creative and flexible approaches and solutions Manage emerging challenges and opportunities ...
 

To provide on-site testing to enable operators to receive a VWA Fork Lift operators Licence. Who is this course suitable for? Participants who wish to obtain their full VWA Fork Lift operators Licence. Pre-Requisites Proof of identity must be shown prior to any training taking place and a Company supplied Fork Lift Truck. Duration Minimum of tw......
 

This unit specifies the outcomes required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies and to manage opportunities for further improvements. Lead continuous improvement systems and processes Monitor and adjust performance strategies Manage......
 

To develop a thorough understanding of the safety requirements, operating procedures and principles involved in Fork Lift Truck operations. Who is this course designed for? People wanting to be trained to safely operate a fork lift and be checked for their competency in accordance with the National Competency Standards. Pre-requisites A Fork Lift Licence must be shown prior to any......
 

To increase the safety margin and to reduce Fork Lift running costs through the application of defensive and professional driving techniques and practices, both within the warehouse and during on-site activities. To develop a better understanding of the safety requirements, operating procedures and recent legislative changes to Fork Lift Truck operations. Who is this course offered to? C......
 

To develop a better understanding of the safety requirements, operating procedures and recent legislative changes to Fork Lift Truck operations. Who is this course suitable for? Currently employed company operators who wish to upgrade their knowledge and the Fork Lift truck learner permit holder. Duration One day for a total of eight hours. Smaller groups duration will b......
 

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