ATC Training
Melbourne, VIC, Australia
http://www.atctraining.com.au/

Telephone Courtesy & Customer Service

This course is ideal for anyone involved in Customer Service who wishes to improve their telephone manner and have more successful outcomes when dealing with their clients over the phone. Who Benefits Anyone who uses a telephone or is involved in a customer service role. ...
 

This course is for anyone who wishes to understand conflict and learn effective techniques for fast and successful resolution Who Benefits Anyone who would like to improve the way they deal with conflict. Greater confidence in recognising and resolving conflict. ...
 

Participants will be introduced to the essential steps required to successfully negotiate, with a ’win/win’ outcome. Looking at negotiation as a whole, as well as the strategies and tactics required for specific and successful negotiations. Participants will walk away confident, with their new negotiation knowledge and skills which they will be able to use in the workplace immed......
 

Occasions to speak in front of small or large groups occur more frequently at management level. The ability to comfortably and convincingly say what you want to an audience is not only a useful skill, but is a positive complement to one’s self-confidence. It also has an impact on how one is perceived as a leader. Leaders need to communicate effectively to groups of people to achieve their compa......
 

Effective Business Writing skills will prepare you to write clear, concise business letters, memos, emails and reports. You will find your business writing has more impact and gets more results than ever before. Who Benefits This course is ideal for Managers, Supervisors, Secretaries, Sales Staff, or anyone needing to improve the impact and professionalism with their business writing. ......
 

This course will help you identify the skills and knowledge required to organise your own work schedule, develop your career path and obtain feedback on your professional development. Commercially speaking "Time is Money". Effective time management will help you recognise your ’time wasters’, procrastination habits, and give you prioritising and planning techniques. ......
 

This course is designed to improve Workplace Communication skills and overall Customer Satisfaction. Course participants will increase their professionalism and communication with clients, resulting in improved customer loyalty. Who Benefits A step-by-step approach to help you build the foundational skills required to provide customer satisfaction. Learn how to effectively deal with cust......
 

This course will provide participants with techniques to help increase their team’s overall productivity. You will help develop a more positive and committed team, achieving more, and with improved morale and effectiveness. Who Benefits Learning about the dynamics of an effective and cohesive team will help you build a more positive and committed team. You will develop techniques to......
 

This course is designed to improve workplace relationships and significantly enhance productivity. You will understand how to create harmonious working relationships and improve your own communication style to achieve more within limited timeframes. Who Benefits Understanding the fundamental components of interpersonal relationships will help you identify your own communication style, an......
 

This course is ideal for anyone wishing to solve problems quicker and more effectively. Course participants will learn how to approach problem solving in a totally different way to achieve creative outcomes. Who Benefits Anyone who would like to sharpen their ability to make effective decisions, solve problems quickly and generally gain a better understanding of how to generate new ideas......
 

There are countless innovative and powerful web sites on the internet that use XML. In this course you will learn the important fundamentals and the incredible versatility XML offers. XML isn’t really all that complicated when taught correctly. You’ll be up and running in no time, programming your first XML applications before you know it! Who Benefits Anyone with a desire to l......
 

This course is designed to introduce participants the basics of HTML & XHTML Who Benefits Anyone involved with web design will be benefit from attending this workshop What You Need to Know First Those attending this course should be competent in keyboarding, as well as the use of the Windows environment and a mouse. A working knowledge of the Internet is also required. ...
 

Upon successful completion of this course, attendees will be able to enhance their database applications using the features of SQL. Who Benefits -Those who wish to create queries, create databases and maintain databases with Oracle SQL. ...
 

Upon successful completion of this course, attendees will be able to enhance their database applications using the features of SQL. Who Benefits -Those who wish to create queries, create databases and maintain databases with SQL. What You Need to Know First -Must be experienced in Microsoft Access or Microsoft SQL Server ...
 

Upon successful completion of this course attendees will be able to integrate text and graphics effectively; use CorelDraw’s drawing tools to create new images; and manipulate graphic images. Attendees will understand the concepts associated with desktop publishing and be able to design effective and visually attractive brochures, manuals, flyers, forms and other documents using CorelDraw.......
 

Upon completion of this course attendees will be familiar with the Notes environment and be able to cover some basic Lotus Notes fundamentals, concepts, and tips for using the product in their work environment. Who Benefits Those who need to be familiar with Lotus Notes What You Need to Know First Attendees will either have completed an "Introduction to Windows" course o......
 

ABC FlowCharter is a business graphics program especially designed to enable the user to create any type of flowchart or organisation chart. The program comes with over 1000 different types of shapes ranging from basic flowcharting symbols to pictures. FlowCharter uses drawing tools in conjunction with text tools to let you create any type of diagram. Who Benefits Attendees needing t......
 

This course is designed to get participants up and running quickly with PHP. It is designed to introduce participants to the important fundamentals of PHP programming quickly. Participants will gain an understanding of server side scripting, and how to use PHP to assist with the development of dynamic web applications. This course introduces participants to important PHP fundamentals. Participa......
 

Fireworks is a Web Graphics designer tool that lets you create, optimise, manipulate and animate graphics Upon completion of this course, attendees will be able to create vector graphics, edit bitmap graphics, optimise images, and create and assign rollover effects for the Web. Who Benefits Anyone wishing to use Fireworks to professional images and effects. What You Need to Know......
 

This course will take you beyond the basics and give you an insight into some of the more advanced features of Flash. You have a grasp of simple animations. It is time to take that a step further. Learn about motion tweening and how the timeline can add so much more to your movies. Then an introduction to Action Scripts and Behaviours gives you an unlimited opportunity for going as far as you w......
 

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