Academy
Blacktown, Liverpool, NSW, Australia
http://academyol.com.au/

Diploma of Business Management

Diploma of Business Management is designed to develop and provide a structured approach to facilitate and increase a manager’s skill further in the areas of human resource management, financial management and sales and marketing management. Training Benefits: Increased productivity of your management team by introducing a range of senior business and management concepts. Course Delivery: ......
 

Certificate III/IV in Business (Frontline Management) is designed to provide a range of relevant business skills to further build management skills including: Business Planning, Management and Leadership, Project Management and Workplace Fundamentals. Training Benefits: Increased productivity of management and their team through the use of time management and leadership techniques. Cours......
 

Certificate IV in Business Development is designed to facilitate the development of sales and marketing skills for people who wish to further develop their career in their chosen industry. Training Benefits: Increased revenue from participants through: advanced sales techniques; a broader understanding of the market; high-level presentation skills and team leadership. Course Delivery: Ta......
 

Certificate IV in Financial Services (Credit Management) is designed for people who work in the financial and client services areas. Training Benefits: Improved level of empowerment and ownership as officers are exposed to key techniques that enhance credit management service levels via the recognition of client needs vs a range of solutions; a heightened awareness of internal client and ot......
 

Certificate III in Financial Services (Mercantile Stream) is designed for people who work in the mercantile or debt collection industries. Training Benefits: Improved level of empowerment and ownership as officers are exposed to key techniques that enhance service levels via the ability to monitor and control accounts; Exposure to sophisticated communication techniques, with an emphasis on ......
 

Certificate III in Financial Services is designed for people who work in a customer service environment within the contact centre, financial services and credit management industries. Training Benefits: Improved level of customer service through key communication techniques; A greater awareness of customer’s needs and selling techniques, with an emphasis on relationship building to build re......
 

Certificate III/IV in Customer Contact is designed to provide a range of relevant business skills including: communication, customer service, conflict resolution, sales and teamwork to further build your customer service skills. Training Benefits: Improved level of customer service as CSR’s are taught key communication techniques to provide a greater service level and first call resolution s......
 

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