AchieveGlobal Australia
Melbourne, Perth, Sydney, Australia
http://www.achieveglobal.com.au

Selling Through Stellar Service Workshop

This workshop provides your employees with a proven needs satisfaction selling process. The training uses language and context appropriate for those who often feel that they’re not really salespeople. The skills help organizations to both save money by solving problems better and faster, and to make money through cross-selling and up-selling. Incremental—skills, knowledge and attitudes tha......
 

This workshop provides skills for developing the service mindset and behaviors that create customer loyalty, even after service failures. Foundational �core skills, knowledge and attitudes every individual should have. Audience: All employees Length: 2-day workshop or available as individual modules ...
 

Develop empowerment, feedback, and performance recognition skills in the context of foundational service concepts from a service coach’s perspective. Supportive â€?skills, knowledge, and attitudes that help coaches develop the desired behaviors in individuals. Audience: Service coaches Length: 2-day workshop or available as individual modules ...
 

This workshop is an organizational program designed for senior managers. It helps them translate strategy into actual plans, tools, and standards. It also includes foundational service concepts from a senior manager’s perspective. Organizational â€?skills, knowledge, and attitudes that help leaders direct the human, financial, and other resources of an organization toward successful deliver......
 

Salespeople utilize skills and processes in this area to focus on facilitating sales conversations through managing time, territories, and prospecting efforts in order to operate efficiently and keep a full pipeline of opportunity. Professional Prospecting Skillsâ„? Benefit from new ways to efficiently and effectively initiate new business relationships through prospecting. Learn a three-phas......
 

Salespeople require skills and processes that effectively and efficiently conduct sales calls from the opening statement until close �resulting in an informed, mutually beneficial decision. Salespeople need to master information exchange, overcoming customer concerns and negotiating, in order to succeed in their sales conversations. Professional Selling Skills® Become a consultative proble......
 

Learn a five-step strategy for maximizing sales opportunities and relationships within key accounts. Audience: Experienced salespeople and their managers Length: 2 days ...
 

Apply a conceptual framework, communication skills and planning tools to reinforce the skills employees learned in Professional Selling Skills®. Audience: Sales managers and coaches who have completed Professional Selling Skills® Length: 2 days ...
 

Defusing Emotionally Charged Situations Examine the consequences of allowing emotions to negatively affect actions and learn techniques for defusing tense situations. Length: 2 hours Getting the Information You Need Learn to listen actively, ask clarifying questions, and verify what is heard, especially when taking on a new assignment or being trained in a new task. Length: 2 hours H......
 

Unproductive emotions and conflict in the workplace are two major interpersonal influences that deplete the energy required to meet goals. This workshop teaches important, effective ways to manage emotions and conflict. Length: 1-day workshop or available as the individual modules described below Module 1: Addressing Emotions at Workâ„? Discover skills for managing emotions in the workplace,......
 

This workshop helps participants learn how to listen effectively, identify and cultivate good sources of information, and master the process of encouraging people to share their knowledge. It also enables employees to have a positive impact on the organization by focusing on their presentation skills, regardless of audience size. Length: 1-day workshop or available as the individual modules de......
 

Identifying Work Priorities and Setting Verifiable Goals (Leadership for Results®) Help employees prioritize work and establish a system for the verification of goal achievement. Length: 4 hours Managing Your Priorities (Leadership for Results®) Manage competing priorities and maintain high levels of personal productivity. Length: 4 hours ...
 

This workshop provides participants with the skills and strategies required to find appropriate problem solutions and the energy to implement them. Length: 2-day workshop, consisting of 4 units below Unit 1: Connecting People and Process Get acquainted with a dynamic seven-step process for defining and analyzing problems, finding solutions, and implementing them. Unit 2: Exploring Gaps......
 

Learn and practice six shared basic principles and five critical qualities that create a genuine leader. The principles and qualities promote and encourage collaboration and personal initiative. Audience: All employees Length: 4 hours ...
 

Facilitating for Results Develop skills to conduct productive, results oriented meetings, no matter how complex the issue or diverse the group. Length: 8 or 12 hours, depending on optional activities. ...
 

As a result of the business environment in which they operate, new �and even tenured �supervisors frequently find themselves performing an awkward and uncomfortable organizational balancing act. This workshop helps leaders strive to balance between multiple elements of their job responsibilities. Length: 1-day workshop or available as the individual modules described below Module 1: The H......
 

Today’s teams are expected to produce more than ever before, faster than ever before. As a result, this workshop is designed to help leaders focus teams on key results and outputs, and build energy and momentum toward achieving goals. Length: 2-day workshop or available as the individual modules described below Module 1: Building Team Pride and Purposeâ„? Discover the principles and ski......
 

As the manager, supervisor or leader of a work group or team, performance leaders help others do the work that ultimately makes an organization successful. They must ensure employee performance aligns with the direction and strategy of the organization. The skills taught in this workshop help participants prepare for and conduct different types of performance-related discussions. Length: 2-day......
 

This workshop provides participants with skills that help build constructive relationships that gain a stronger commitment to improving performance and achieving results that make a difference for the organization. Length: 2-day workshop or available as the individual modules described below Module 1: The Principles and Qualities of Genuine Leadershipâ„? Manager’s Version Achieve resu......
 

This workshop helps senior managers build commitment and focus effort at every organizational level. Participants master and apply key interpersonal skills, fine-tuned and framed for this audience. At the end of the workshop, participants are able to: Seek out, clarify, and confirm ideas and information Describe organizational issues and strategy in a compelling way Recognize the chal......
 

Pages:- 1 2

School Index A~Z: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Tips: Schools can use this unlimited free web marketing service by submitting their course descriptions and school introductions. Two outbound links will be granted to each posting.