Applied Schooling & Professional Training
Winnipeg, Manitoba, Canada
http://www.asapstaffingsolutions.com/

Bookkeeping with QuickBooks

Course Outline: QuickBooks Set up Company Accounts Receivables/ Payables Source Documents Cheque Register Payroll Competency to be achieved: Upon completion of this section the student shall be able set-up and provide bookkeeping services to clients of small businesses, including a small amount of payroll. ...
 

Course Outline: Positive Attitude Negativity How to avoid Emotional Leakage How to avoid Excuses Ownership & Responsibility Competency to be achieved: Student will learn how positive and negative comments or attitude can affect the working environment and how to handle certain situations that arise. How to take ownership & responsibility for problems & then deal with them? ...
 

Course Outline: How to answer the telephone How to determine customer needs Putting people on hold Dos and don’ts Email Etiquette Competency to be achieved: Upon completion of this section, student will be able to answer the telephone with professionalism, how long to put someone on hold for, proper email language and formats and they will be able to determine customers’ ......
 

Course Outline: Communication Ways People Communicate Becoming a Better Listener Getting the Message Across Speaking Out Negotiations Body Language Competency to be achieved: Completion of this section, students will be able to listen intently, communicate effectively, understand body language and negotiate with confidence. ...
 

Course Outline: Interaction with customer Dealing with Complaints Aggressive Clients Competency to be achieved: Students will learn how to deal with difficult customers and solve common situations that occur in their job. ...
 

This course is designed for computer users with limited computer and spreadsheet experience. It is designed to only introduce some of the more common features of Excel. Course Outline: Starting Excel Excel Program Screen Fundamentals Calculations Charting Formatting Graphics Competency to be achieved: Upon completing the excel course the participant will be able to create, ope......
 

The course assumes that the participant has some familiarity with MS Window and Basic mouse operations. Microsoft Word is designated for Letters and Documents. Course Outline: File Edit Word Art Views Formats Fonts Tools Tables Headers/Footers Date and Time Inserts Competency to be achieved: Upon completion the participant will be able to create letters, documents, bus......
 

This course assumes that the user has some familiarity with MS Windows and basic mouse operations. Microsoft Outlook, email messages, organizing contacts, calendar appointments and task management are topic taught in this course. Course Outline: Starting Outlook Screen Components Inbox Screen Composing and Sending Messages Incoming Messages Replying to a Message Attachments ......
 

This keyboarding course is all about the keyboard, the function and features. Course Outline: Functions Features Typing Competency to be achieved: Upon completion the participant will have the knowledge and understanding of the keyboard, all its features and functions. ...
 

This course is primarily designed for people who have little or no experience in using MS window based computer. Course Outline: Basic Definition User Id & Passwords Window’s Desktop Screens Mouse Operations Windows Creating Folders Copying and Moving Objects Starting Applications Competency to be achieved: Upon completion, the participant will have basic computer skil......
 

This course is primarily designed to lead to a Customer Service Advising positions within an Automotive Dealership. However, these skills can also lead to employment in Customer Service Advisor positions within RV service centers, independent mechanical shops, tire stores and automotive quick service centers and any industry that deals with the public. This Course contains studies in the fo......
 

Customer Service Representative consists of 5 modules, as well as role playing, and a final exam. In this course you will learn about the fundamentals of customer service, and develop core competencies for providing the WOW factor in excellent Customer Service. Course Outline: The Customer Communication Skills Telephone Skills Irate Customer Skills Positive Mental Attitude Skills ......
 

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