Australian Institute of Management VIC & TAS
Melbourne, VIC, Australia
http://www.aimvic.com.au/

Graduate Certificate in Management

There is increasing recognition that managers require more than just technical skills and experience in a functional role to succeed. Employers today are expecting their managers to understand finance, strategy, marketing and people management. A Graduate Certificate in Management with AIM is an excellent way to build knowledge in these essential aspects of management. The Australian Institu......
 

There is increasing recognition that managers require more than just technical skills and experience in a functional role to succeed. Employers today are expecting their managers to understand finance, strategy, marketing and people management. A Graduate Diploma of Management with AIM is an excellent way to build knowledge in these essential aspects of management. AIM tailors Post Graduate ......
 

This workshop is designed to help experienced trainers take their skills to the next level and focuses on how to facilitate a group. Facilitating learning is a challenging, dynamic experience. The facilitator will become more aware of how their behavioural choices can enhance the learning, engagement and outcomes of each session. Participants will build more flexibility and strategic awareness ......
 

Develop your skills to plan, conduct and review assessment of an individual’s competency levels in the workplace. The program explores the concepts of competency-based assessment. Participants will receive an overview of the Australian Vocational Education and Training (VET) system to ensure an understanding is developed for how competency assessments align with the training framework in Austr......
 

Learn about the theories of adult learning and training needs to assist you to design vocational training programs that work. This program focuses on the development of participants�competence in conceptualising, designing, developing and evaluating learning programs to meet an identified need, based on guidelines provided in training packages. Participants will develop and practise the knowle......
 

This program is designed to address the national competency standards to work effectively in the Vocational Education and Training (VET) system, to foster and promote an inclusive learning culture, ensure a healthy and safe learning environment and develop innovative ideas at work. The focus of the program is to provide participants with the knowledge and skills to work within the (VET) ind......
 

The Certificate IV in Training and Assessment is a nationally recognised qualification that teaches the principles and techniques associated with the development, delivery and assessment of adult vocational training. AIM’s Intensive program is designed to make it easy and efficient for you to complete the qualification, attending eight days of face-to-face training over eight weeks. Successf......
 

A business case is a critical requirement for many organisations before investing in new products, capital investments or other projects. However, the request to, “prepare the business case,�can be intimidating and unfamiliar for many managers, who don’t understand what is required or how to structure the content. This program provides a model for preparing an internal business case that will ......
 

More than ever before, team leaders are faced with numerous challenges and demands to display business acumen and monitor performance against budgets. This course has been tailored for team leaders specifically involved in developing and implementing budgets in their work areas. Content Why budgets are important The role of budgets in the financial cycle Types of budgets How budgets ......
 

Knowledge of the language of accounting along with the ability to prepare a solid business case, is a vital skill for today’s manager. This course has been developed to equip non-financial managers with the knowledge to interpret financial statements, develop well-reasoned and meaningful budgets, judge the viability of capital projects in cash flow terms, and improve their skills in the area of......
 

Everyone in an organisation needs to have a basic understanding of finance in order to appreciate the impact of their actions on profitability. However, complex jargon has often deterred many people from coming to terms with it. This course is both fun and highly interactive. Participants begin by analysing and solving the personal finance problems of a fictitious character called Nick Nelso......
 

Improving business performance requires an understanding of the components of profit and value. This practical guide to analysing financial information will provide managers and business owners with effective financial skills to enable them to improve the financial performance of their business. Content Improving business profit and value Understanding financial statements Analysing fi......
 

This is a practical course for people with non-accounting backgrounds to better appreciate the importance of accounting and financial issues within the framework of their organisation. Participants will gain an understanding of accounting terminology and concepts, the three main accounting statements, budgeting and variance analysis and how to read financial reports to enable more effective use......
 

Organisations in both the private and public sectors know that communicating effectively with their target audiences is critical. This highly practical course introduces the fundamental concepts of marketing communications. It explores the promotional mix of advertising, direct marketing, public relations, sales promotion and internet marketing. You will learn how to develop marketing com......
 

A good marketing strategy is crucial to the success of your business. This course is designed to enable practising managers, who are not marketing specialists, to develop a working familiarity with key marketing concepts and contemporary issues and techniques that are relevant to their needs. It will provide you with the understanding needed to make strategic marketing decisions. Content Ma......
 

This introductory course provides a practical framework to help participants create effective marketing plans that deliver results. Participants are introduced to the key analysis and planning tools that will enable them to identify their customers�needs and deliver value. Content Key philosophies of marketing Brand management Products and services Pricing strategy Distribution str......
 

This program is designed to help frontline staff deal with the vital area of handling customer complaints and managing difficult customer behaviour. Building on the themes of customer expectations and how to develop strong relationships with both internal and external customers, the course then focuses on how to manage customer complaints and develop strategies for service recovery. By understa......
 

The image and reputation of your organisation largely depends upon the abilities and motivation of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing comp......
 

No company can survive today’s competitive environment without a full commitment to servicing customers. This course focuses on business expansion through strategically increasing internal and external customer satisfaction. It provides the essential, practical tools to define, plan, implement and monitor outstanding customer service strategies that complement your business plan and will impact......
 

The focus of this course is on the specific skills required by the modern sales manager to achieve results through the efforts of the sales team �the essence of management. Content Management fundamentals and processes The role and the KPIs of the sales manager Communication and management styles Motivation and performance management in sales The power of delegation and coaching ......
 

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