Benchmark College
Frankston, Penrith, Australia
http://www.benchmark.edu.au/

CERTIFICATE III in PROCESS MANUFACTURING

This nationally accredited course is designed for those in the plastics, rubber and cablemaking industries who want to develop high level skills in the operations and practices in their workplace. Participants learn how to solve technical problems as an operator of specialised equipment and processes, apply quality practices and enhance workplace communication. ...
 

This course is designed to develop the skills and knowledge needed to strategically plan in relation to competitors and to store operations at a managerial level in the retail industry. Participants will learn how to collect, collate, analyse and evaluate relevant information from a variety of internal and external sources to help with planning and decision making. Participants will also learn ......
 

This course is designed for managers who want to learn how to develop strategies to allocate resources, manage the work performance of staff, coordinate the work of teams, and obtain information from a variety of sources by choosing from electives which include merchandising, managing financial resources, managing human resources, controlling store security/loss, managing inventory and managing......
 

This qualification is designed for more senior staff in retail organisations who are required to demonstrate extensive product knowledge and have responsibility for coordinating merchandising and / or stock control. Participants will be equipped with the skills needed to enhance and utilise their technical expertise to improve business operations. This nationally accredited course will suit tho......
 

This qualification is designed for more senior staff in retail organisations who are required to demonstrate extensive product knowledge and have responsibility for supervising / coordinating the work of others. Participants will learn the skills needed to supervise retail staff. This nationally accredited course will suit those who wish to enhance their skills as a retail team leader, merchand......
 

This qualification is designed for those who are directly involved in the day-to-day operations of a retail outlet. Participants will learn a range of frontline retail skills including customer service, loss prevention, stock control and may undertake electives in either sales and merchandising or clerical skills. This nationally accredited course will suit those who wish to enhance their skill......
 

This course provides skills in the basic use of a range of technologies to enable participants to provide basic diagnostic support to people using computers in an organisation. This nationally accredited course will suit those who wish to provide basic computer office support. ...
 

This nationally accredited course is designed for people who work, are seeking work, or are trainees in the state and commonwealth public sector. Participants will develop a range of skills for clerical, administrative, information technology, and public service delivery work. This course is also applicable to local government. ...
 

This nationally accredited course is designed for people who work, are seeking work, or are trainees in the state and commonwealth public sector. Participants will develop a range of skills for clerical, administrative, information technology, and public service delivery work. This course is also applicable to local government. ...
 

This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about leadership in the workplace including operations, safety, leading change, implementing information systems, leading workteams and developing teams and individuals. This nationally accredited course will suit those who wish to enhance their skills as a team leader, s......
 

This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about managing workplace and customer relationships, conducting telemarketing, providing sales solutions to customers, resolving complex complaints and processing complex accounts or high credit risk applications. This nationally accredited course will suit those who wish......
 

This course is designed for those who want to make a career in the customer contact centre industry. Participants will learn about communicating effectively and providing customer service, responding to inbound and outbound customer contact, and using technology. This nationally accredited course will suit those who wish to enhance their skills as a telesales consultant, teleclaims officer, ove......
 

This qualification is designed for people who want to learn about bookkeeping, computer accounting, spreadsheets and financial clerical functions. Participants will learn skills to perform duties such as responding to customer enquiries, sales and service, maintaining financial records, performing clerical duties and applying fundamental skills in broking, distribution, banking, credit managem......
 

In an increasingly competitive and fast changing environment frontline managers have a major responsibility to ensure that teams deliver quality products and services. This qualification is designed to assist individuals and organisations enhance frontline management performance and leadership by developing recognised competencies through learning and practical workplace practice. This national......
 

This course is designed to develop skills in leading teams in an operational environment. This course will teach participants how to develop plans, monitor and obtain feedback on work performance and lead a team in the business environment by providing leadership. This nationally accredited course will suit those who wish to enhance their skills as a supervisor or manager in an organisation. ...
 

As organisations now demand an increasing focus on quality, customer service and best practice, this course has been specifically designed to accelerate the process of developing management skills to meet the needs of frontline managers and their organisations. This nationally accredited course will suit those who wish to enhance their skills as first level managers / supervisors. ...
 

This course is designed to provide the skills, knowledge and attitudes required for administering projects, preparing financial reports, providing administrative support at meetings, designing and developing complex business documents and making business travel arrangements. In order to successfully complete this course, it is highly recommended that participants have work experience, high l......
 

This course is designed to provide skills and knowledge to exercise initiative in a business environment, organising workplace information, producing business documents, maintaining financial records, delivering and monitoring a service to customers, supporting the implementation of occupational health and safety policy and procedures, producing texts from notes, producing texts from audio tra......
 

This course identifies the main functions in a business, explains how they contribute to organisational objectives and teaches skills needed to work within the business environment. The nationally accredited course is designed for people who wish to enhance their skills for positions such as assistant to business manager, assistant to account executive or clerk. ...
 

This course is designed for people who want to acquire knowledge and skills in a range of business areas and current business technology. This nationally accredited course will suit those who wish to develop the skills required for entry-level positions in a business environment such as a clerk, administration officer or small business assistant. ...
 

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