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Total 33 program(s)/course(s) available.
Negotiating Negotiate efficiently are key for all organizations. Learn how to identify the objectives and variables that influence a negotiation. The open, modular-style manual is design for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of Negotiating.
Objectives:
Use a process to conduct a successful negotiation, use e......
MentoringThis Course ILT manual on Mentoring is designed for students who want to learn how to effectively mentor their team members for increased motivation and performance. The open, modular-style manual is design for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of Mentoring.
Objectives:
Identify various ways of m......
CoachingEffective coaching increases team members�motivation and performance. Define coaching and identify the qualities of an effective coach. The open, modular-style manual is design for quick scanning in the classroom, and is filled with interactive exercises that will allow students to explore the complexities of Coaching.
Objectives:
Motivate employees by identifying their individual perso......
Organization SkillsThis interactive workshop was designed to assist administrative support staff in managing their time and resources through proven organizational techniques. Attendees will participate in exercises that will help them develop new organizational and time management skills. It also provides tips on managing workplace stress.
Organizing Your Tasks
Examining your barriers
The Basic Rules for a......
Customer ServiceThis is an interactive workshop , based on extensive research delivering best business practices which can be implemented in any industry. There is a strong emphasis on telephone communication which can greatly benefit customer service and other support staff.
Morning Class: 8:30 a.m. to 12:00 p.m.
Introductions
Developing a World Class Service Mentality
Who are your customers? (class......
Office 2000: Integration and Web FeaturesLesson 1: Examining the Office 2000 Suite
Exploring the Office 2000 Applications
Examining Common Office 2000 Components
Examining Office 2000 Collaboration Features
Lesson 2: Exploring Common Office Integration Features
Examining Linking and Embedding
Linking Excel Data as a Word Table
Creating Hyperlinks
Using Integrated E-mail
Using the Office Clipboard
Lesson 3: Examining ......
Windows XPLesson 1: Creating a Document in Windows
Launch a Program
Create a Document
Save a Document
Preview and Print a Document
Cut, Copy, and Paste Information
Lesson 2: Organizing Files
Find Files
Create Folders
Move Files
Create Shortcuts
Lesson 3: Working with Windows Messenger
Create a Microsoft Passport Account
Add Contacts
Send and Receive Instant Messages
Change Window......
HTMLLesson 1: Overview of HTML
Overview
Introduction to HTML
Creating an HTML document
Lesson 2: Formatting Text
Paragraph formatting
Character formatting
Comparing procedural and descriptive formatting
Lesson 3: Adding Local/Remote Links
Adding local links
Adding remote links
Lesson 4: Adding Graphics and Sounds
Linking to and embedding graphics
Linking to multimedia ......
Front Page: Level 1Lesson 1: Getting Started with FrontPage
Viewing Web Sites
Starting FrontPage and Opening Web Pages
Viewing Web Pages in Different Views
Lesson 2: Designing Web Sites
Developing Web Sites Project Plans
Designing Web Page Layouts
Planning the Web Site
Developing and Testing the Pages
Publishing Web Sites to a Server
Maintaining and Updating Web Sites
Lesson 3: Creating Web Sit......
FrontPage 2000 Level 2Lesson 1: Reviewing the Basics
Lesson 2: Setting Up Frames
Creating Frames Pages
Modifying Frame Pages and Frames
Accommodating Non-Frame Browsers
Lesson 3: Using Advanced Navigation Features
Working with Navigation View
Using Shared Borders
Implementing Navigation Bars
Inserting FrontPage Components
Lesson 4: Creating Forms
Creating Forms
Collecting Form Information
W......
AcrobatLesson 1: Introduction to Acrobat 5.0
Getting to Know Acrobat 5.0
Creating PDF Files
Lesson 2: Modifying PDF Files
Adding Navigation Tools
Creating Non-PDF Files
Movie Clips and Sounds: Adding Multimedia Elements to a PDF File
Lesson 3: Annotating PDF Files
Annotations
Sharing Comments Online
Lesson 4: Designing and Using Electronic Forms
PDF Forms and the Web
Form Dat......
Microsoft® Office Excel 2003: Level 1Lesson 1: Getting Started with Excel
Topic 1A: An Overview of Excel
Topic 1B: Navigate in Excel
Topic 1C: Select Data
Topic 1D: Enter Data
Topic 1E: Save a Workbook
Topic 1F: Obtain Help
Lesson 2: Modifying a Worksheet
Topic 2A: Move and Copy Data Between Cells
Topic 2B: Fill Cells with Series of Data
Topic 2C: Edit Cell Data
Topic 2D: Insert and Delete C......
Microsoft® Office Excel 2003: Level 2Lesson 1: Creating and Applying Templates
Topic 1A: Create a Workbook from a Template
Topic 1B: Create a Custom Template
Topic 1C: Working with Comments
Topic 1D: Create a Hyperlink
Topic 1E: Use Web-based Research Tools
Lesson 2: Creating and Modifying Charts
Topic 2A: Create a Chart
Topic 2B: Format Chart Items
Topic 2C: Change the Chart Type
Topic 2D: Crea......
Excel 2002 Level 3Lesson 1: Working with Databases
Defining Database Components
Adding Database Components
Modifying Database Records
Lesson 2: Sorting Database Data
Sorting Records from Top to Bottom
Sorting Field Data from Left to Right
Sorting by Four or More Columns
Specifying Custom Sort Orders
Lesson 3: Using Database Functions
Using the DAVERAGE Function
Using the DCOUNT and DSUM Func......
Excel 2002 Level 4Lesson 1: Customizing the Excel Interface
Setting Options
Customizing Toolbars
Customizing Menus
Creating Workspaces
Lesson 2: Using Templates
Creating Templates
Editing Templates
Lesson 3: Using Custom Chart Types
Applying Built-in Custom Chart Types
Creating User-Defined Custom Chart Types
Saving User-Defined Custom Chart Types
Applying and Deleting User-Defi......
Project ManagementProject Management: Fundamentals overviews the basics of project management. It provides the theory and core methodology you will need to manage projects or participate on project teams. This course does not make use of any project management software application, but instead focuses on the conceptual underpinnings that students must know in order to use any project management software applicat......
Microsoft Project 2003: Level 1Lesson 1: Creating a Project Plan File
Topic 1A: Create a Project Plan File
Topic 1B: Create and Assign a Project Calendar
Topic 1C: Add Tasks to the Project Plan File
Topic 1D: Add a Project Summary Task
Topic 1E: Add a Recurring Task
Topic 1F: Enter Task Duration Estimates
Lesson 2: Creating a Work Breakdown Structure
Topic 2A: Outline Tasks
Topic 2B: Link Dep......
Microsoft Project 2003: Level 2Lesson 1: Exchanging Project Plan Data with Other Applications
Topic 1A: Import a Task List from an Excel File into a New Project Plan
Topic 1B: Create a Custom Import Map
Topic 1C: Export Project Plan Cost Data into Excel
Topic 1D: Copy a Picture into a Word Document
Topic 1E: Save Project Plan Information as a Web Page
Lesson 2: Updating a Project Plan
Topic 2A: E......
Microsoft® Office PowerPoint® 2003: Level 1Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Course Content
Lesson 1: An Orientation to PowerPoint
Topic 1A: The PowerPoint Environment
Topic 1B: Orientation to Views
Topic 1C: Navigate Through a Presentation
Topic 1D: Edit Slide Text
Topic 1E: Save the Presentation
Topic 1F: Run a Slide Show
L......
Microsoft® Office PowerPoint® 2003: Level 2Delivery Method: Instructor led, group-paced, classroom-delivery learning model with structured hands-on activities.
Course Content
Lesson 1: Creating a Custom Design Template
Topic 1A: Define Design Template Characteristics
Topic 1B: Create a Custom Color Scheme
Topic 1C: Set Up a Slide Master
Topic 1D: Format Custom Bullets
Topic 1E: Add a Footer
Topic 1F: Modify the N......
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