Business Training Works, Inc.
Port Tobacco, MD, United States
http://www.businesstrainingworks.com

Technical Presentation Skills

Combating glazed eyes and confused looks is something those who present technical information sometimes face. Bits, bytes, chart, graphs, statistics.... What? Presenting technical information can certainly be challenging! This program is specifically designed for people who have to present technical information to both technical and non-technical audiences. Participants will learn how to make i......
 

No matter how good or important a message, if it’s not delivered in an interesting an effective way, chances are it won¡¯t be heard at all. Strong presentation skills can advance a career. Poor speaking skills can ground a rising star. In this program, participants will learn how to conquer the podium and deliver presentations that get results. From dynamic introductions to powerful clo......
 

Keeping information fresh and reinforcing new learning is a constant challenge to the adult trainer. How do you choose activities that are fun but meaningful? How do you assess the level of knowledge already in the room? Is there a formula for creating a successful training session? Find out during an active day of training the trainer. Whether you need to train inexperienced trainers or in......
 

As a participant, at this program’s conclusion you should be able to: Describe the philosophy of, ¡°salesperson as partner¡± and the benefits of building and retaining client/customer relationships. Articulate the features and benefits of their products, services, and organization. Recognize ¡°needs language¡±. Explain the four phases of the sales process. Use the prospecting ......
 

Becoming a manager is hard enough. But making the transition from colleague to boss is an even tougher situation that comes with its own set of unique challenges. ¡°Step up to Supervisor - Making the Transition from Buddy to Boss¡± is designed for those who have recently been promoted into a management role and for those who have been there for a while but are having trouble managing their "......
 

Keeping the boss organized, on time, and on track is often a challenge ¨C especially when you are not in charge. During this training program, participants will learn how to run a stellar office and stay in control, no matter how hectic the day gets. Additionally, they will discover how to build personal credibility, how to say no without closing doors, techniques for better listening, how to de......
 

Phone calls, meetings, projects, files, too much to do. Stop! Check in for a day of pampering at "The Attitude Day Spa," a complete onsite training program for better stress management, self-esteem, and techniques for staying positive at work. Information is presented in a humorous and relaxed style. Spa treatments (hands-on activities) are used to reinforce learning points. Prog......
 

A cluttered desk, messy files or worse still, no files at all are symptoms of disorganization. Well, get your shovel, toughen up, and get ready to reduce clutter once and for all. In this idea-packed training program, participants will learn how to streamline daily tasks, organize personal space, effectively use calendars, get out of voicemail purgatory, and more. Program Objectives As a ......
 

Getting the most out of a 24-hour day is a constant challenge in today¡¯s busy world: a bottomless inbox, endless emails, millions of meetings, etc. Too much to do and not enough time to do it is a common problem faced by many people in the workforce. Although we can¡¯t give you more hours in the day, we can teach you how to decide what to do and when to do it. This high-energy, back-to-basics tr......
 

Becoming a manager is hard enough. But making the transition from colleague to boss is an even tougher situation that comes with its own set of unique challenges. ¡°Step up to Supervisor - Making the Transition from Buddy to Boss¡± is designed for those who have recently been promoted into a management role and for those who have been there for a while but are having trouble managing their "......
 

What is good customer service? How can good customer service be turned into great customer service? What are the pitfalls that many people fall into when trying to deliver customer service? Does attitude count? What is the best way to handle difficult customers? What techniques can be used to reduce customer service stress? Find out the answers to those and other important customer servic......
 

Leadership, delegation, motivation, and coaching are all hallmarks of effective managers. This dynamic training program is designed for both seasoned and new managers, and works well with combined groups. Individual skills and opportunities are examined, along with the fundamental components of effective managing: delegating, goal setting, giving performance feedback, providing growth opportuni......
 

The expense of hiring and training a constantly revolving customer service staff costs organizations thousands of dollars each year. By learning to effectively coach and manage customer service employees, an organization can reduce turnover, deliver better service, build a stronger customer care culture, and save money. This dynamic program is designed for people who manage and supervise front-......
 

If your organization’s telephone presence is less than top-notch, people will likely judge your employees as rude, uncaring, unprofessional, and uninterested in their business. Do the people who answer your phone appear empathetic? Friendly? In control? Do they listen well? Do they understand what makes the person on the other end of the telephone tick? During this onsite training program,......
 

Like it or not, teams are here to stay. An effective team, more often than not, produces first-rate results. High-performing teams exhibit accountability, purpose, cohesiveness, and collaboration. How do you turn a dysfunctional group into a productive team? Can you make a good team better? Find out the answers to both of those questions during a full schedule of active team building training. ......
 

Having a diverse workforce and training everyone in an organization to appreciate and embrace diversity can help set a business apart from its competition. The consequences for organizations that lag behind in addressing issues of diversity are high: missed opportunities, customer and client complaints, service delivery problems, etc. This onsite training program explores the challenges that c......
 

Effective communication is critical element of successful supervision and leadership. From one-on-one discussions to group presentations, "Communicating with Influence" shows busy managers how to get positive results using proven communication techniques. Program Objectives As a participant, at this program’s conclusion you should be able to: Demonstrate the use of ......
 

Technical people typically ask for technical training, but often what they need most is managerial, people-skills, and leadership training. During this down-to-earth program, participants will learn the secrets of those who make people skills seem easy: how to build personal credibility, delivering positive and negative feedback, improving listening skills, making small talk, rephrasing for bet......
 

The business world is more complex than ever, with demands coming from all directions. Those demands can lead to "trying to get it all done" and hearing not listening. From motivating people to provide needed information, to making sure that messages are understood, ¡°Listening Loud and Clear¡± is a seminar for both people who want to learn how to become better listeners and those who n......
 

Poor writing and bad grammar can stall or sink an otherwise successful career. Don’t let that happen to you or a member of your team. Enlist in Business Writing and Grammar Boot Camp and tackle everything from basic usage to editing techniques, under the guidance of an instructor with over 30 years of professional writing, teaching, and editing experience. This course is interactive, fast-......
 

Pages:- 1 2

School Index A~Z: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z