Training School:
Jobs & Resumes: Ottawa Houses & Roommates: Ottawa Travel Agencies: Ottawa
Total 191 program(s)/course(s) available.
leadership Module 0: Module 1: Introduction To Effective
| Leadership Defined
Building A Cohesive Team
Identifying And Meeting Team Needs
Measuring Team Performance
Holding Team Members Accountable
Motivating Team Members
Leadership Potential
Everyone Can Be A Leader
Circumstances Make And Shape Leaders
Leaders Embrace Responsibility
What Do You Need To Be An Effective Leader
The Definition O......
Delegation the Magic of InvolvementModule 0: Introductions
| Objectives
Advantages and Disadvantages of Delegation
Self-assessment
Definitions
| Module 1: When and How To Share the Load
| Pre-assign: Case Study
| Module 2: When To Delegate and When To Do It Yourself
| Picking the Right Person for the Job
| Module 3: The Delegation Meeting
| Defining Expectations
Describing the End Result and the ......
CoachingModule 0: Introduction and Course Overview
| Module 1: Defining Coaching
| Two Schools
Why and What
Recall
Coaching Skills
Pre-assignment: Coaching Assessment
| Module 2: Interpersonal Communication
| What Are Communication Skills
Where Can I Improve?
| Module 3: Non-verbal Communication
| Module 4: Self-disclosure (johari Windows
| Module 5: Five Critical......
Business LeadershipModule 0: Course Overview
| Module 1: The Learning Organization
| Module 2: Personal Mastery/personal Visions
| Module 3: Mental Models
| Module 4: Shared Vision
| Module 5: Team Learning
| Module 6: Systems Thinking
| Module 7: Leadership (with Lead Analysis)
| Module 8: Trust
| Module 9: Change
| Module 10: Time Management
| Module 11: ......
Speaking Under PressureModule 0: Introduction and Course Overview
| Module 1: What Is Speaking Under Pressure
| Module 2: Planning
| Module 3: Force Field Analysis
| Module 4: Pros and Cons
| Module 5: Understanding Your Audience
| Module 6: Controlling Your Jitters
| Module 7: Making Your Listener Hear You
| Key Ideas
Finding Common Ground
Key Sentences
| Module 8: A Plan To Struct......
Public SpeakingModule 0: Introductions and Course Overview
| Module 1: Communication
| Module 2: Edit Your Conversation
| Speaking Characteristics
Clichés
| Module 3: The Johari Window
| Module 4: Trust
| Module 5: First Impressions
| Module 6: Four Good Rules for Any Conversation
| Module 7: Making the Most of Meetings
| Presenting At Meetings
Fifteen Ways To Master a ......
Presentation SkillsModule 0: Introduction, Learning Objectives, Agenda
| Module 1: Pre-assignment Discussion
| Module 2: The Purpose of Group Facilitation
| Module 3: Assignment for Day 2
| Module 4: The Difference Between "content" and "process"
| Module 5: the Difference Between "instructor" and "facilitator"
| Module 6: What Group Dynamics Ar......
Dynamite Sales Presentations WorkshopModule 0: Dynamite Sales Presentations
| Module 1: Learning Objectives
| This One-day Workshop Will Help You
Impress the Client with Your Technical Skills
Impress Your Clients with Your Knowledge of the Products and Services
Understand Their Problems and the Solutions They Need.
| Module 2: Introduction, Learning Objectives, Agenda
| Module 3: Pre-assignment
| Modul......
Tourism and HospitalityModule 0: Introduction To Tourism
| What Is Tourism
The Tourism System
Resources
Attraction
Destination
Demand
Travel
| Module 1: Business of Tourism
| Tourism Resources
Police Services and the Law
Waste Management
Transportation
Industries Affected By Tourism
Marketing and Advertising
Transportation
Hotel / Accommodations
Restaurant
Retail
Real Estate
Medical and Em......
Time ManagementModule 0: Pre-assignment
| Yes, 5 To 10 Days Prior To Course Delivery
| Module 1: Introduction and Course Overview
| Learning Objectives
| Module 2: Self-analysis
|
| Module 3: Left Brain/right Brain
| The Two Types
Left Brain/right Brain Quiz
| Module 4: Case Study
| Another Day At the Office
| Module 5: Setting Goals
| The Dot Exercise
Smart Goa......
Stress ManagementModule 0: Pre-assignment
| Yes, 5 To 10 Days Prior To Course Delivery
| Module 1: Introduction and Course Overview
| Learning Objectives
| Module 2: Defining Stress and How It Affects Us
| Holmes Rahe Stress Rating
Stress and Your Health
| Module 3: Stress and Time
| Real World Scenarios
Group Discussion
| Module 4: The Stress Tax
| Individual Cost
Emplo......
Management Skills for Administrative AssistantsModule 0: Pre-assignment
| Yes, 5 To 10 Days Prior To Course Delivery
| Module 1: Introduction and Course Overview
| Learning Objectives
| Module 2: Personal Best, Professional Best
| First Impressions
| Module 3: Making a Good Impression
| Putting Others At Ease
Self Discovery Questionnaire
| Module 4: Self-esteem & Confidence
| What Is Self-esteem
Learn......
Increase Your Productivity WorkshopModule 0: Pre-assignment
| Yes, 5 To 10 Days Prior To Course Delivery
| Module 1: Learning Objectives
| Identify Your Day-to-day Knowledge Management Challenges
Specify the Results You Want To Achieve
Consider What You Would Do with More Time and Flexibility To Work with
| Module 2: Your Brain’s Natural Capacity To Learn
| Knowledge Management and Productivity
The Mind M......
Business EtiquetteModule 0: Introduction To Business
| What Is Business Etiquette
What Is the Role of Good Manners in Business
What Are the Abcs of Etiquette
| Module 1: Meeting and Greeting Scenarios
| Guidelines for Receptionists
Making Introductions and Greeting People
Introducing a Client
Introducing Yourself
The Protocol of Shaking Hands
| Module 2: Meeting and Board Room Protocol
......
Budgets and Managing MoneyModule 0: Introduction, Learning Objectives, Agenda
| Getting To Know the Language of Accounting
Forecasting Techniques
Capital Budgets, Operating Budgets
Zero-based Budgeting
Flexible and Fixed Costs
Supporting Budget Items
Preparing Budgets
Internal Controls and Self-checking Procedures
Spotting Trouble Early
Making Budget Adjustments
Getting To Know the Players
The Cycle of Fina......
Train the TrainerModule 0: Introduction and Course Overview
| Module 1: Defining a Successful Training Program
| Module 2: Principles of Adult Learning
| Module 3: The Four Basic Steps in the Learning Process
| Module 4: Your Approach To Learning As a Trainer (the Learning Style Inventory)
| Module 5: Your Learning Style
| Module 6: Your Training Style (the Trainer Type Inventory......
Safety in the Workplace WorkshopModule 0: Learning Objectives
| This One-day Course Will
Introduce a Safety Culture Into Your Organization
Build a Committed, Loyal, Healthy Workforce
Give You the Foundation To Start Building Your Safety Culture.
| Module 1: Introduction and Course Overview
| Module 2: Defining a Safety Culture
| Module 3: Governing Bodies and Resources
| Module 4: Getting Started
......
Human Resources Training for the Non H R ManagerModule 0: Defining Human Resources
| The Basics of Hr Management
Case Study: Expansion Staffing
| Module 1: Skills Inventory
| Module 2: Forecasting
| Module 3: Job Analysis
| Understanding Job Analysis
Performing An Analysis
| Module 4: Job Analysis Formats
| Module 5: Job Competencies
| Module 6: Position Profiles/job Descriptions
| Module 7: Do You Really Need......
Facilitating SkillsModule 0: Learning Objectives
| Distinguish Facilitation From Instruction and Training.
Provide Facilitators with Tools To Make Meetings Easier and Productive.
Identify the Competencies Linked To Effective Small Group Facilitation.
Develop Facilitator Competencies Through Role-play, Critical Incidents, and Other Exercises
| Module 1: Introductions, Objectives, Agenda
| Module 2: Di......
Celebrating Diversity in the Workplace WorkshopModule 0: Learning Objectives
| In This One-day Workshop, You Will Learn
How You Prepare Your Environment for Diversity
How To Ensure That All Individuals Are Part of the Team
Help the Environment Embrace Diversity
| Module 1: Introduction and Course Overview
| Module 2: Defining Diversity
| Module 3: How Does Diversity Affect Me?
| Module 4: Identifying Stereotypes ......
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