CLB Training & Development
Melbourne, Victoria, Australia
http://www.clbtraining.edu.au/

Word Advanced

The skills and knowledge covered in this course will allow you to create more extensive documents, automate many operations in Word, perform advanced merges, outline a document and use WordArt. Topics covered in this course include: Using the AutoText, AutoComplete, AutoCorrect and AutoFormat features Importing Excel, Word and Access data into a Word document Managing the use of styl......
 

The skills and knowledge covered in this course are sufficient to create real-world presentations for sales, budgets, clubs and more. You will learn how to create a presentation, add animations, run a slide show and print and publish presentations. Topics covered in this course include: Start and navigate around PowerPoint Create a presentation Insert and modify clip art in your pres......
 

This course shows you how to work more efficiently with workbooks and worksheets, enhance the appearance of data and worksheets, perform analysis using functions and to use the sorting and filtering feature to manage and analyse data. Topics covered in this course include: Work with one or more workbooks at once Use a range of techniques to work with worksheets Adjust the sizing of c......
 

The skills and knowledge covered in this course are sufficient for real-world applications such as budgeting, analysing sales, producing reports, creating charts and graphs and managing small lists. Topics covered in this course include: Understand the origins of and basic uses for spreadsheets Start Microsoft Excel, navigate workbooks and exit correctly Create, modify, save and clo......
 

This course covers aspects of Microsoft Excel beyond building basic workbooks and deals with workbook automation and productivity features. It includes areas such as workbook and worksheet consolidation and linking, data analysis tools and automating workbook operations using macros. Topics covered in this course include: Nest functions to create complex formulas Use advanced filters ......
 

This course involves the skills and knowledge required to manage workplace information, including identifying and sourcing information needs; collecting, analysing and reporting information; using management information systems; contributing to the preparation of operational plans; and preparing resource proposals. Topics this course covers are: Organisational research 4 levels of rese......
 

Because we all use the telephone every day, it’s sometimes difficult to appreciate that the telephone is really a very special medium. Often the person who answers the phone is the one who will leave the very first and last impression of your business practices on a new caller! Efficient telephone techniques reflect an efficient organisation and as most employees use the telephone a large part ......
 

Team Leaders are vital to any organisation. Often a Team Leader will take up the new role and responsibility after formerly being part of the team itself. This transition is challenging. Topics covered in this course include: The key result areas of a successful team leader Training and motivating a winning sales team Delegation and time management Measuring the performanc......
 

Whether you are new to teams�piloting a team that’s going nowhere�or wondering about how ‘leading�is really different from ‘managing� this course is packed with the training you need to get people who were put together to pull together. It’s a ‘here’s what to do and the best way to do it�course for team leaders that covers all the bases. Topics covered in this course include Stag......
 

Telemarketing is one of the fastest growing and most effective marketing, sales and service tools used by businesses today. Your may wish to enter new markets, establish contacts, join business ventures, or perhaps you are planning to sell your products overseas and would like to get an idea of the prospective market? Telemarketing can help you to reach your customers and gain a clearer ins......
 

Call Centre Management is an increasingly important skill as the use of call centres becomes a popular method of centralising information services, streamlining order taking and providing valuable customer support. This course will allow you to keep up-to-date with the latest thinking on Call Centre Management techniques. This course will cover the following topics: Strategy and planning......
 

In today’s world, selling is growing more difficult because customers have become more demanding and have more choice. Helping customers to buy what is right for them, (rather than selling them something) leads to longer term relationships and improved sales results. This course deals with learning the skills to convince customers that the products and service offered by their establishment can......
 

This Liquor Board (LAB) approved course explains the legal responsibilities related to the sales, supply, and service of alcohol. Many employers in the industry consider a ‘Responsible Service of Alcohol�course a pre-requisite for employment. Topics covered in this course include: Legal requirements of the sale and service of alcohol in your State or Territory Harm minimisation and d......
 

This course refers to following food safety procedures in the workplace as part of a food safety program or plan. These procedures relate to a food safety program based on the HACCP method (Hazard Analysis and Critical Control Points) but can also be customised to other systems. This course complies with legislative requirements for food safety and the implementation of a food safety plan and a......
 

This course covers the skills and knowledge required to extract and serve espresso coffee using a commercial espresso machine. It applies to bar staff and others who make coffee using a commercial espresso machine in a variety of hospitality settings. Topics covered during this course include; Organising the coffee workstation in accordance with safety and hygiene practices, to enable e......
 

The telephone is one of the most powerful tools in business providing ease of access to clients. This course outlines the steps involved in maintaining a superior level of call readiness, including recognising call types, creating call objectives, a taking-control statement and preparing the account profiler. This course also covers the strategies for questioning and listening that you can use......
 

Fifteen seconds doesn’t sound like very much time, does it? As an inside sales consultant, you will have a lot riding on what happens in those few seconds. That is usually all the time you have to make a solid, positive impression on your customer. Knowing how to initiate an inside sales call is a key to your success. In this course, you will learn the strategies for making a successful initial......
 

The image and reputation of your organisation largely depends upon the abilities and desires of your people to maintain the highest standards of service to customers who make an enquiry, request, purchase or complaint. This course provides participants with a range of strategies for effective communication, gathering information to respond to a request, handling conflict and managing complaints......
 

The course covers communicating to ensure the effective operation of the workplace. This course looks specifically at facilitating discussions producing written materials and making presentations. It looks at how to get attention, how to convey the information and how to check for understanding. Topics covered during this course include Understanding the communication process Identi......
 

Difficult customers and difficult clients typically represent just a fraction of the customers we see each day, but they have a profound impact on people’s performance and motivation. A difficult customer can be a rude customer, an unreasonable customer, an unhappy customer, a nasty customer or an irate customer. Sometimes it starts with a difficult situation or a customer who is just in ......
 

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