CLB Training & Development
Melbourne, Victoria, Australia
http://www.clbtraining.edu.au/

Telephone Prospecting / Cold Calling

How do you identify and make contact with the right potential customers? Where are they and how can you find them? This course will cover a number of prospecting methods to assist you to hit the right target effectively and efficiently. You will learn new ways to create a ‘web�of contacts that can lead to consultative business relationships, as well as how to initiate and plan the first call ......
 

A deal usually has several parts: the hatching of the idea by one party, then its conceptual embrace by the other side, and finally �the closing. The first two phases of a transaction or sales cycle are much easier than the last in most cases. Good negotiating skills and striving for a win-win outcome for both parties guarantees a good business relationship. Learn some great tips on how to s......
 

You may have the most outstanding business, product, idea or talent in the world, but in order to be successful, you have to let the world know about it. CLB offers you this course on how to get the attention you need. Learned from years of experience these low-cost, high-powered techniques can carry you to the top of your market and beyond. Topics covered in this course include: Alignin......
 

Negotiation is one skill everybody needs in order to get the most out of what they want. Many sales people spend a large percentage of their time in negotiations with varying degrees of success. This course will help you develop the skills to increase the likelihood of success and enable you to leave the negotiation on a win/win basis, which is so essential for the establishment of long term re......
 

In this interactive workshop, participants will learn to develop and present effective and engaging presentations. They will learn a simple seven - step format that provides techniques for keeping listeners engaged and involved. The workshop offers opportunities for practice and feedback. They will walk away with increased confidence in their ability to deliver presentations that get results. ......
 

Having a wonderful product or service is no good if the organisation keeps it a secret. A strategy has to be implemented using the most appropriate promotional tools to communicate with the customer in order to highlight the available products and services. The purpose of promotion is to inform, persuade and raise awareness of the organisation to the customer. Topics covered in this course ......
 

This introductory course provides participants with an understanding of critical marketing activities and a framework for achieving company goals and improved profits. Participants are introduced to key marketing tools to identify customer needs and develop marketing plans. Topics covered by this course include: The marketing concept Identifying market trends and developments Quanti......
 

Relationship building and effective account management form the basis for a successful sales strategy in an organisation. This course focuses on ways to build sales, retain business and increase referrals through the effective servicing and management of one-on-one relationships with clients. The interpersonal aspects of developing mutually beneficial relationships are covered with reference to......
 

A manager or recruitment officer who is responsible for the selection of new team members must develop a recruitment strategy that is effective and within the legal guidelines. This course is concerned with responsibilities of hiring and recruiting good employees, covering the overall planning of personnel recruitment, writing job descriptions, recruiting and selecting staff and the legal consi......
 

This course is designed to provide managers with the skills and knowledge to implement and cope with change in the workplace. Such skills are essential for every manager given the rapid pace of change and the need to influence the process toward organisational outcomes. Topics covered in this course include: Leading and introducing change Tools for change Common pitfalls for implemen......
 

As employers are in control of the workplace and workplaces can have significant risks to health and safety, employers are required to organise their workplace and their work systems to ensure people at work are not put in harm’s way. Implementing duty of care principle means planning for the prevention of workplace accidents, injuries and illnesses. This course allows those responsible to meet......
 

This one-day team-building course explores the difference between teams and work groups. It is designed to help team leaders or members to develop a sense of mutual responsibility and accountability, rather than reliance on individual performance. Team leaders attending the course will enhance their understanding of the team dynamic and learn how to manage the team building process so their org......
 

Good decision makers are successful people. They enjoy the feeling of self-confidence that comes from knowing how to make wise choices consistently. With practice, you can improve your ability to make sound decisions in all areas of your life - personal, financial and professional - because life involves many decisions and making the best choices consistently is the key to success. This cours......
 

In any situation where people interact, there is the potential for disagreement, challenge and discord. Managing conflict skillfully and constructively is both valuable and necessary in providing opportunities for positive change and development within the organisation. This course offers a variety of practical learning opportunities for participants to develop skills in identifying conflicts a......
 

Coaching and mentoring methods have been around for many years in various forms. This course explores the essential elements of both techniques with a particular emphasis on the support of individuals engaged in a learning or development pathway. Topics covered in this course include: Gaining a practical understanding of coaching Discovering your management style Understanding how coa......
 

Business people today write more reports, proposals, memos, letters and e-mails because companies have evolved from being machinery based to being information based. Changes in business practices and installation of new technologies occur so regularly that business people need written communication to understand the new technologies and manage the changes. However, the communication is often so......
 

This course is designed to assist in identifying the legal requirements of a business, a department or a project. An understanding of the fundamental ideas in the law and the development of knowledge related to specific rules and principles in certain branches of the law will benefit any person responsible for good business practices. Topics covered in this course include: Identifying p......
 

Pages:- 1 2 3

School Index A~Z: A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

Tips: Try the search form on top of each page to find the latest course information, using course topic and location as keywords. Keep the course topic keyword short to get more results.