California State University Fullerton
Fullerton, Garden Grove, Irvine, California, United States
http://www.csufextension.org/

Communication Skills for Leaders

You will learn and practice techniques that will enable you to communicate effectively. Areas of focus include how to give criticism effectively and how to counsel employees with work problems as well as personal problems they bring to work. You will learn how to overcome the barriers to effective listening. ...
 

To be successful, legal office administrators and managers need a unique style of communication. An administrator needs to be able to communicate to the entire organization, from the founding partners to entry level support staff. They must be able to speak and write legalese, and converse with clients using appropriate business terms. In this class, you will explore tactics of communication an......
 

Financial management is one of the most important aspects of legal administration. Law firm administrators and managers need to have an understanding and basic skill in financial management to maintain profitability. In this class, you will develop a basic understanding of accounting, budgeting, and the taxes that affect firms. You will learn how to generate and analyze important financial stat......
 

In order for a law firm to operate efficiently and successfully, experise is needed in the area of human resources. This class is an overview of the complex environment of human resources in the legal industry. Class discussions will include staffing responsibilities, writing job descriptions, interviewing guidelines, retention, and termination of employees. You will also review current employm......
 

Law firm managers and administrators are responsible for day-to-day operational activities along with the production and delivery of services to clients. You will examine the administrator’s scope of managerial work. You will gain a working knowledge of practice group management, record management, and risk management within law firms. Discussions will focus on the types of projects office......
 

Client development is an important aspect of growing a law firm’s practice. The office administrator plays a key role in client development and must be familiar with current business development trends to effectively lead a firm’s marketing efforts. In this class, you will discover how public and internal relations can increase clientele. You will also explore key marketing tactics in......
 

Law offices are typically very dynamic. This requires constant oversight of the facility and internal operations. Office administrators need to empower themselves by developing the knowledge and skills to ensure that the work place is operating efficiently and is seamlessly managed. You will learn how to manage the facility and equipment, including acquisitions, leasing, renovations, relocation......
 

In this class, you will be introduced to the standards applied to expert witness testimony when performing litigation services. You will also address potential liability that expert witnesses risk when testifying at trial. Discussions will include a review of the entire expert witness process including engagement, investigation, reports, deposition and trial. You will learn about the role of th......
 

Litigation has become more complex and the use of expert witnesses has increased due to the complexity of judges and jurors understanding the facts. Typically, services provided by the expert witness are adjunct to their existing professional career. In this class, participants will review a myriad of techniques used to run an efficient and successful expert witness practice. Participants will ......
 

A well managed electronic discovery process can save companies a tremendous amount of time and money. A great deal is at stake in civil cases; therefore, it is extremely important that case managers are well prepared. Examine the various elements of managing the review process of an electronic discovery case. You will learn how to prepare for review, to choose and manage review tools and vendor......
 

The forensic process of electronic discovery centers on the legal aspects of data preservation and the data collection process. Examine the various elements of how computer forensics drives electronic discovery. You will gain a working knowledge of how computer forensics discovers electronic evidence and the proper way to gather, handle, and store electronically stored information. You will lea......
 

Electronic discovery has reached new heights with its addition to the Federal Rules of Civil Procedure. Electronic discovery is a major priority in business management as companies push technology to enhance record keeping and business communication. You will learn about the importance of electronic discovery, understanding the new federal rules, and the key elements of the electronic discovery......
 

Electronic discovery is directly related to the legal industry; therefore, it is imperative that all stakeholders involved in the process of electronic discovery understand the litigation process. Explore the process of civil litigation with a focus on the discovery component. You will gain an understanding of rules and case law that provide the foundation of electronic discovery and the legal ......
 

This course will consist of lecture, discussion, and hands-on simulation experiences. You will learn Lean concepts and how they fit into the Six Sigma framework. The DMAIC (Define, Measure, Analyze, Improve and Control) methodology will be emphasized. Students will learn how to use the DMAIC methodologies to improve the capabilities of an existing process. Other topics include: how to separate ......
 

Kaizen is a continuous, incremental improvement of an activity, with the goal of creating more value with less waste. Waste results in a loss of people and creativity. Defective products are another source of waste. Excesses in transportation, processing and inventories also result in waste. The fundamental principle of Kaizen implies that anything that does not add value is waste, and must be ......
 

Setup reduction is a critical component to the successful implementation of Lean techniques. Without setup reduction, the ability to efficiently flow within the Value Stream is prohibitive and costly. The key to reducing set-ups from hours to minutes is to move internal set-up activities to external set-up activities and then reduce the time that each type of activity takes. You will learn trie......
 

Review the basic philosophy of Kanban (pull systems) for all work environments. This includes all types of business work processes such as data entry, document routing, manufacturing, as well as size and number calculations. Process lay-out, including a comparison of traditional, cellular, mixed and u-shaped designs will be discussed. Analyzing the manning requirements, practicing calculating T......
 

The value stream includes the specific activities required to design, order and provide a specific product-from concept to launch, order and delivery to the customer. Value stream mapping is the identification of all the specific activities occurring along a value stream for a product or product family. Learn to baseline the current state of the organization and create a desired future state th......
 

The use of visual techniques will provide an opportunity to learn the principles and benefits of an organized workplace. Completing a 5S of your organization will help detect trouble and prevent disaster so that you can design it out of your workplace. The 5S approach can help increase productivity and profits as an uncluttered, well-organized safe work environment evolves. Hands-on exercises a......
 

Explore the principles of Lean systems and how they support business initiatives. You will learn the major elements of Lean and how to implement them to increase value for the customer while operating at maximum effectiveness and minimal costs. Through case studies and practical exercises, you will also explore strategic planning and corporate cultural changes needed to successfully implement t......
 

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