Capita Learning & Development
Birmingham, London, United Kingdom
http://www.capita-ld.co.uk

Writing for the web

Imagine a world without the web. Now imagine the web without clearly written, useful copy This highly popular course is essential for anyone wishing to write powerful content for websites. Attend it and you’ll discover cutting-edge techniques which will help you write professional web-copy that achieves the results you need. In-fact, with so much packed into this dynamic course, you can f......
 

Do you have the confidence and integrity to assist a colleague when they need to discuss sensitive issues in the workplace? Most employees and employers who have invested time in workplace counselling found it to be of great value by improving two-way communication therefore reducing absence and improving productivity. Learning objectives This is not a deep counselling training session but ......
 

The aim of this course is to explore diversity in the workplace, focussing on the complexities of difference which can initiate team and individual change. Learning objectives Current anti-discrimination legislation and how it impacts on the workplace The difference between equality, diversity and the appreciation of the business case for diversity The elements which comprise an inclu......
 

In any organisation, the human resource is the most important in achieving goals and objectives. Ensuring that individuals have the capability to perform is therefore central to organizational strategy. Training is crucial in helping organisations meet their goals. Additionally, it ensures that individuals have the tools to develop and therefore can play an important part in the motivational pr......
 

There are many situations where individuals need to think fast and ’get their ideas across’ - in the boardroom, in management meetings, during sales or technical presentations, via e-mails, voicemails, videoconferences, and in all situations which require clear and agile thinking. This course gives participants ways to structure their thought processes and handle difficult situations.......
 

The pressures of the modern world present a constant challenge for us all. Quicker communication, more competitive business environments and the impact of the "global village" have all added to the intensity of modern life. Finding the time to stop and evaluate our personal and professional lives seems a luxury, yet must be the starting point if we are to regain control of our day......
 

Great copywriting turns everyday pieces of marketing collateral into sought-after items. This immensely enjoyable, totally interactive event takes you step-by-step through every fundamental aspect of copywriting. Starting off with defining a copywriter’s role, you’ll go on to learn how to distinguish between benefits and features, write and commission a brief, deal with outside suppli......
 

Services dominate the modern global economy. The Internet is one big service - any organisation using the web to deliver their services will need to deliver high quality services if they are to meet customers¡¯ requirements. In the public sector - which often does not see marketing as an issue for them - the importance of delivering a service that satisfies the user is becoming increasingly reco......
 

All sales, whether large or small, start with a single telephone contact. Undoubtedly though, the telesales call is the most challenging for sales professionals. This course is designed to give sales professionals a range of tips and techniques to maximise the opportunity for the sale and achieve targets. Learning objectives Describe the key qualities and behaviours of a successful telesa......
 

The promotion from team member to manager/supervisor is a landmark in any career. It recognises the achievement in a previous position and is an indication of the confidence that senior managers have in your ability to gain results through other people. However, the honeymoon period is short. Managers and supervisors are expected to perform by the team immediately, and this adds to the pressure......
 

Increasingly our working day involves running from one meeting to the next, it can take weeks to gather the right people together, and once you finally sit down - how do you ensure optimum productivity? Learning objectives Make meetings shorter, more focussed and productive Have clear guidelines for the planning, preparation and structure of meetings Apply the skills of leading, proce......
 

Organisations frequently delegate responsibility for budget preparation and control to line managers who have had no training to prepare them for this responsibility to effectively manage a key resource. Learning objectives Understand the basic principles of budget preparation and control Be more confident in making informed financial decisions Be able to communicate budgetary informa......
 

Stress affects all of us at some time in our lives. Learning how to manage and reduce the stress that you encounter as you reach towards your professional goals will allow you to achieve success without damaging your health and motivation levels. This course will give you invaluable tools and techniques to help you minimise stress. Learning objectives Recognise the signs, symptoms and ca......
 

Project management is a key skill, crucial to the success of any major project. However, the role of the project sponsor is often neglected. The sponsor is important in so many ways - from initiating the project, through funding it, to ensuring the organisation is committed to it both during and after completion. This one day course examines the role of the sponsor and sets out guidelines t......
 

Situational Leadership® is one of the most widely used leadership models in the world and is the chosen tool of many organisations engaged in building a high performance culture that actually delivers high performance. It is a very well researched and practical model that gives a framework to consistently analyse performance and to determine appropriate leadership behaviours. This two day p......
 

This course has been designed to give an overall understanding, by practical means, of the project management process and its key terminology Learning objectives Make effective choices as to when, and when not, a project management approach is needed Interact effectively with project managers Understand the terms and processes currently used in projects Participate more effectively ......
 

Exploring words, sentences and paragraphs gives an insight and appreciation of the richness of language, and how it can be used to communicate clearly. Learning objectives Distinguish between grammar and style Understand the role and importance of grammar in communication Increase confidence in your writing skills Avoid common errors which may alienate your reader Get better resul......
 

Writing reports is a key part of how we communicate in the workplace, both through lines of management and through teamwork. Nevertheless, very few writers receive the training and support they need to write useful reports quickly and under pressure. This practical course covers all the essential steps in the report writing process, which will build the confidence of all developing business wri......
 

The role of the receptionist is paramount in creating the right image and welcome to an organisation. "You don’t get a second chance to make a first impression" is never truer than in the role of the modern receptionist. However, increasingly receptionists are being asked to take on new roles and responsibilities in order to add value to an organisation. This course examines the ......
 

In most industries, the standard business model has been radically reinvented in recent years. From airlines to zoos, nothing stands still. Even within organisations, departments have also see radical change. Human Resources does much than Personnel and Finance often performs a consultancy role for the rest of the organisation. The future is sure to bring more change. This workshop is desig......
 

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