Career Forte
Lagos, Nigeria
http://www.careerforteng.com/

Call Center Agent (Certificate)

Our Call Center Agent Training Program consists of the following manuals: Call Center Basics The Call Center Environment The Call Center Agent Customer Service Basics Great Customer Service Over The Phone’ Conflict Resolution Service Recovery Skills From an overview of the Call Center Industry, to specific customer service skills and techniques, our Call Cen......
 

In the cluster of broadcast stations how does your station remain relevant? Broadcasting is business. Advertising sales is a battle that executives must prepare to wage efficiently and effectively. Advertising and media sales executives of broadcast stations must acquire multiple skill sets: planning, development, client relationships and, of course, selling. In this workshop, participant......
 

The circulation department is the crucial last leg in the newspaper business. Circulation personnel need to address declining circulation, product penetration. This workshop will provide participants with the latest trends, strategies and tactics in romancing the readers, increase market share and yes provide top line customer service. ...
 

How does print media and in particular your newspaper or magazine remain relevant? In the cluster of publications how does your title rise above the clutter? Advertising and Media Sales executives of media houses must acquire multiple skill sets: planning, development, client relationships and, of course, selling. In this workshop, participants focus on all these issues tailored specifica......
 

For those in retail and service industries...Inspire your employees with the Customer Service philosophy and give them the skills they need to provide excellence in customer service. This series will increase awareness of the needs of customers and help your employees realize how important their contribution is to the success of the entire organization....
 

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individu......
 

Today’s workforce is experiencing job burnout and stress in epidemic proportions. Workers at all levels feel stressed out, insecure, and misunderstood. Many feel the demands of the workplace have become too much to handle. The financial impact of stress on corporate Canada is staggering. This workshop explores the causes of such stress, and suggests appropriate initiatives for the company and i......
 

As an individual, facts and knowledge can only go so far. Solving tough problems requires the ability to define the true problem, analyze the possible causes, create options, select the most feasible option, and then implement it. This two-day workshop should help individuals enhance their efforts to find sustainable solutions and learn new ways to approach problem-solving to reach win-win deci......
 

A course for supervisors who wish to acquire a further understanding of the supervisory management position, to better understand themselves and others through completing and interpreting the application of the Myers-Briggs Type Indicator, to develop their problem solving and decision making skills, and to explore performance management issues...
 

Behavior Interviewing is a very reliable and valid candidate selection technique based on the work of Tom Janz, of the University of Calgary. While we all may say that past behavior is the best indicator of future behavior, we don’t act as if we believe this when we are interviewing candidates—often because we aren’t certain how to ask questions that will tell us about past performance.This 2-d......
 

The need for leading, promoting and enhancing a customer focused culture are essential within government The need for leading, promoting and enhancing a customer focused culture are essential within government departments. This workshop will help managers/ leaders create customer satisfaction in whatever business units they work within. ...
 

Conflict occurs when two or more people try to take different actions or reach different goals. People who are highly competent can become ineffective during conflict. It is important to be able to identify the nature of the conflict and to separate the factual issues from the emotional issues in order to reach conclusion. ...
 

Research has shown that organizations that conduct performance reviews are more successful than those who do not have a system in place. The first step in a basic system is to develop standards of performance that all employees can understand and agree to.Setting performance objectives to aim for will give supervisors and employees a like focus, and targets to aim for. Supervisors must also lea......
 

At the completion of this workshop, you will: · Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are. · See change not as something to be feared and resisted but as an essential element of the world to be accepted. · Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that str......
 

Understanding Anger High self-awareness is a key element for managing your own anger, because the use of anger management skills presupposes that you know when you are angry and recognize that anger as a cue that something is wrong.However, anger is a learned response, and the anger response can be unlearned, with commitment and effort. There is nothing wrong with occasional, moderate anger. It......
 

Participants who complete this course will: · Comprehend the scope, nature and responsibility of the supervision/management role and the demands this role places on them. · Acquire an understanding of their role as leaders, team builders and good communicators, and how these skills impact on effective supervision of their team. · Grasp the importance of setting goals, planning and prioritiz......
 

Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been hundreds of studies demonstrating that human beings function better and learn better in groups. If you want to develop your team leadership skills and unleash the talent of your individu......
 

The ABC of Supervising Others This two-day workshop is designed to help you overcome many of the supervisory problems you will encounter in your first few weeks as a boss - whether you are a team leader, a project manager or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy but it doesn’t have to lead to discouragement. (2 day) ...
 

This 3-day program focuses on understanding project management and business process improvement. It is specifically recommended for “seasoned�supervisors or managers who are expected to fulfill their supervisory duties of “getting work done through the efforts of others�as well as work on innovative projects that focus on improvements opportunities. They are expected to add value based on the......
 

At the conclusion of this workshop, participants will be expected to: · Understand the benefits of good negotiating skills. · Identify those techniques that will be most effective in stressful negotiation situations. · Have the opportunity to practice the “how to�of these skills in a supportive environment · Recognize the stress that often accompanies negotiations and have some options f......
 

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