Catalyst Learning
London, United Kingdom
http://www.cbduk.biz

Managing Performance

By the end of the course you will be able to: · Identify a strategy to meet staff development needs · Delegate to motivate and grow staff · Improve your communication skills · Use coaching and mentoring; turning staff potential into action · Influence poor performance through positive engagement Course content Outlining performance management ......
 

By the end of the course you will be able to: · Explain the impact of change on performance · Identify ways of implementing new ideas and practices positively · Recognise the importance of effective communication in dealing with uncertainty · Adopt a strategy for maintaining clear vision · Encourage and maintain motivation · Identify causes ......
 

By the end of the course you will be able to: · Plan and set goals, targets and objectives · Manage your time more effectively · Use delegation as a developmental/motivational tool · Use the conversation cycle to communicate effectively · Give positive and constructive feedback · Analyse your own team role and its impact on the team environm......
 

By the end of this course you will be able to: · Adopt the qualities of a successful leader · Identify your own leadership style and use it in the most effective way · Communicate a shared vision to set direction and inspire those around you · Influence and persuade others to enhance commitment to action · Encourage and motivate positively · ......
 

By the end of the course you will be able to: · Plan, prepare and structure an interview · Design and use a job description and person specification to aid selection · Demonstrate effective questioning and listening techniques for accurate assessment · Build rapport to create the conditions for open communication · Assess information, remain object......
 

By the end of the course you will be able to: · Use the key elements required for your personal success · Plan successfully and achieve your goals · Motivate yourself and those around you in order to achieve positive outcomes · Use communication to persuade and influence · Turn obstacles into opportunities Course content Setting direction ·......
 

By the end of the course you will be able to: · Define and identify types of synchronous and asynchronous training · Explain where eLearning works best · Relate Accelerated Learning to eLearning · Describe the challenges of learning via technology and how to overcome them · List strategies for engaging learners · Identify strategies for prom......
 

By the end of the course you will be able to: · Have an awareness of the financial skills needed by all managers · Understand key information from a balance sheet · Interpret financial information · Recognise the importance of liquidity for the organisation · Appreciate the value of planning and budgeting Course content The purpose of accountin......
 

By the end of the course you will be able to: · Link the preparation and planning of meetings with accurate minutes · Skilfully develop your preferred method of taking notes · Improve the layout and format of your agenda and minutes to enhance clarity · Identify the relevant and key points from a meeting; learn how and what to select · Enhance your ......
 

By the end of the course you will be able to: · Adopt the skills required for focused facilitation · Create the necessary environment for successful communication · Use listening skills in order to extract and promote the best ideas · Utilise proven problem solving techniques to explore issues and gain consensus · Encourage active participation from......
 

By the end of the course you will be able to: · Use the essentials of good communication to influence positive outcomes · Manage your conversation for better results · Communicate clearly to avoid or clarify misunderstandings · Provide positive and constructive feedback · Resolve conflict positively Course content Giving information · Ch......
 

By the end of the course you will be able to: · Understand the difference between pressure and stress · Recognise causes of stress in yourself and others · List strategies to avoid stress · Create a plan to manage pressure in your life Course content Managing your own time · Looking at how you use your time · Analysing your goals and pl......
 

By the end of the course you will be able to: · Understand how conflict can develop · Recognise early indicators of conflict · Realise the cost of conflict to a business · Overcome obstacles in the conflict resolution process · Confidently and effectively address conflict between individuals and groups · Explore appropriate solutions to conf......
 

By the end of the course you will be able to: · Identify the qualities of good customer service · Understand your role in the customer service chain · Recognise the value of ¡®taking ownership¡¯ · Communicate more effectively with angry and difficult customers · Examine the skills needed to better understand customer expectations · Explore the......
 

Course objectives By the end of the course you will be able to: · Set measurable work-related and personal goals · Identify obstacles to good performance and strategies for overcoming them · Encourage and motivate individuals and teams · List the steps in the coaching process · Ask questions to intiate and evaluate learning · Develop self......
 

By the end of the course you will be able to: · Improve the performance of staff through meaningful appraisal procedures · Identify and close performance gaps for individuals · Recognise talent and develop opportunities for individuals · Enable teams to grow through the appraisal process Course content Preparation · Presenting the appraisal as a......
 

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