Centre for Strategy and Communication
London, United Kingdom
http://www.the-centre.co.uk

writing minutes

All organisations need minutes. They are essential if teams, committees and boards are to have a clear record of the decisions they have made and the actions required. Effective minute taking is a must for the efficient organisation and a good minute taker can transform the effectiveness of a team. This two day course allows a lot of time for practical work. We will give you plenty of exercis......
 

Organisations are more successful when staff interact with assurance and clarity. Do you wish you had the confidence to deal more effectively with difficult situations at work? This course provides the skills you need to become more assertive, and helps you develop a personal style that will benefit you, your colleagues and your organisation. Course outline The course is primarily intended......
 

Becoming a Personal Assistant entails a big step change from a secretarial or administrative role. Not only will you need superb skills and systems to support your manager, you will also need to develop a positive and supportive relationship with them. The PA is in a position of special responsibility, privy to her/his manager¡¯s confidential information, managing two busy diaries (yours and the......
 

As a receptionist you are the public face and voice of your organisation. The impression you give is the image that counts because it is the first impression. Good communication skills are essential and this training day looks at how to develop your professionalism in this and other areas. Course outline Over the day you will cover: impressions and attitudes non-verbal communication ......
 

For some organisations, just using the term customer is an anathema. However if your organisation exists to provide a service (be it support, advice, accommodation, information, equipment or training), it follows that you are working with ¡°customers¡±. You may call them members, clients, residents or patients but they are people whose needs must be met as part of your job and the generic term we......
 

This course is designed to provide office managers with the skills and knowledge required to set up basic bookkeeping systems, as well as controls required for accurate financial records. There will be plenty of opportunity for you to practice the knowledge and skills you have learnt during the course, so that you will be able to use them confidently at your place of work. ...
 

Training skills are part of the modern manager¡¯s toolkit. From spreading good customer care skills to teaching people a new finance or IT system, the occasions when managers and other professionals need to train are many and varied. This two-day course will help you to run effective training sessions and support the longer-term development of your colleagues. Highly practical, the course will......
 

Whether or not it is part of your job description, you may be asked to organise an event of some kind. In this course you will learn how to make it a success. You will cover: establishing your audience; packaging and promoting an event budgeting and timeline choosing a venue and checking the facilities risk assessment and health and safety managing the detail - delegate bookings,meeting special......
 

A strong website works for your organisation 24 hours a day. This non-technical course helps you understand the role of website copy and how it differs from writing for other publications. Course outline You will look at the most effective methods of communicating information online, the importance of branding on the Internet and techniques to keep the busy reader interested. Over the day ......
 

Newsletters are often the backbone of a communications strategy but all too often fail to hit the mark. With a plethora of hard copy and electronic newsletters being produced, it is vital that yours stands out from the crowd. Delivering information and key messages in a lively style is key to attracting ¨C and keeping ¨C readers. Course outline This practically-based course looks at all aspe......
 

Good reports can make a big difference to you and your organisation. They can be powerfully persuasive and have a direct impact on how you and your organisation are perceived. Formal report writing is a communication skill that can be learned. This course identifies the ingredients for an effective report or formal document and helps builds confidence. Course outline This course looks at t......
 

The right celebrity can be the difference between a good campaign and a great one, between a PR success and a PR nightmare so finding the person, managing them and making sure they deliver what your organisation wants is vital. Using Joe Mace¡¯s unique insight into both worlds (both as a press officer in the voluntary sector and a BBC presenter) this course aims to help you navigate through the ......
 

Getting competitive pitches right can make all the difference to an organisation’s success. CSC has a history of developing winning pitches with and for a wide variety of organisations and we have developed this course to share our expertise. Course outline The course demystifies the process of developing and delivering a successful pitch, guiding participants from the moment they are......
 

A good video can be a powerful tool that gives the audience a real insight into your work. It can be used to promote your cause, market your organisation and raise morale amongst your people. As a PR professional or manager you want to develop skills to enable you to be a strong and informed client in the commissioning process. A video is a major investment and commissioning it is often a har......
 

Speaking in public can be daunting. This is a practical and enjoyable course designed to give you the confidence and skill to deliver effective presentations that will be understood and valued by your audience. You will get lots of personal attention, including video and feedback. Course outline The course looks at all aspects of presentation, from preparation and rehearsal to the developm......
 

These days, most of us have to give presentations ¨C at conferences, receptions, pitches or in-house meetings. And most of us would like to stand out from the crowd ¨C to give memorable presentations that really touch the audience. This course will help you find your own unique, high impact style. It will build on the skills you have and enable you to be a highly effective spokesperson for your......
 

Maybe it’s true that ’democracy is the worst form of government, except for all the others’, but it’s worth being sure you know how ours works. The ways of Westminster and Whitehall are weird, despite modernisation. This course takes you through the labyrinth, and helps you prepare the route for your future campaigns, so that you can get the best possible outcome for your me......
 

Reputation is one of the most important assets any organisation has. It can take years to build, but can be lost overnight. This highly participative course will help you put in place crisis management procedures and develop the media handling skills that will help your organisation emerge strengthened rather than weakened by a crisis. The course outline Over the day, you will cover: ......
 

Is your organisation thinking about how to use its website more creatively? If so, why not find out how to podcast? This highly practical course demystifies the process. You will learn how to make and upload a podcast, and you will gain hands-on practice of interviewing and editing. You will take home your very own podcast. The course will cover: - what makes a good podcast? - developing a stor......
 

Successful internal communication lies at the heart of any thriving organisation ¨C it is the ¡®blood system¡¯ which carries information around. If people don¡¯t communicate well then the organisation can end up being blocked, with people feeling out of touch and uninformed. This one day course is for anybody interested in shaping the communication culture of their organisation, and improving the w......
 

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