Centre for Strategy and Communication
London, United Kingdom
http://www.the-centre.co.uk

Personnel management

For an organisation to run smoothly and professionally, managers must be aware of all elements of managing personnel. As a manager, you will need to recruit, retain, discipline and even dismiss staff and there is very little margin for error. This course equips participants with the knowledge and confidence needed to get it right every time. Course outline The course offers an introduction......
 

Volunteers are a vital part of many organisations. This one-day course will enable you to make the most of the volunteers you supervise. Course outline The course will help you understand your role as supervisor and motivator. It will enable you to become more confident in your current skills and gain some new ones. Following the course you should be able to supervise and appraise volunteer......
 

To make things happen and achieve our professional goals, we need other people to listen to what we have to say and to act on it. The skills you will learn on this two-day course will enable you to understand and act with greater precision and credibility when communicating with others. Course outline We will be looking at negotiation and persuasion techniques that get results, together wi......
 

If you have trouble communicating with your finance officer, treasurer or accountant, this course is for you. Looking at a range of financial concepts the course gives managers the tools they need to manage the money they have, track income and expenditure against budgets and cost and price projects and products. Course outline The course will cover all the tools of financial management, p......
 

Diversity is about organisational vitality, individual choice, difference, inclusion, fairness, personal fulfilment, transparency and consultation. A diverse organisation can draw on a wide range of views and experience, so that it is well placed to listen to, and meet, the changing needs of its staff and public. Course outline This course helps you understand how recent legal and social d......
 

A dignity at work policy, with clear procedures, is an important part of any modern, diverse workplace. Bullying and harassment are destructive to the recipient, the perpetrator and the organisation, and can be challenging for managers to deal with. This course explains the legal framework, and will help you look at policy options, and develop tools to tackle inappropriate behaviour. The co......
 

Like money, time can be spent wisely - or unwisely. This course for managers teaches you how to budget time more effectively, so that you can make improvements to your working day, your output and your quality of life. Course outline The course shows managers how to take a positive approach to time management. It highlights the skills and techniques required to make the most of every day, ......
 

Building an effective team can be a challenge. This course will identify the leadership style most appropriate for your work. You will cover the life cycle of team development, the difference between leaders and managers, the basic skills involved in leading a team and leave with a clear idea of how to set targets and develop a team vision. There will be opportunities to practice the skills dis......
 

This course deals with the purpose of supervision and the role of the supervisor; negotiating a supervision contract; setting objectives to manage performance; motivating your staff; feedback and challenging skills; verbal and non-verbal communication skills; effective delegation; support and boundaries, and the role of the supervisor as mediator. The course outline Over the two days, y......
 

All organisations go through change: a successful organisation always looks for areas where improvements could be made. A sensitive and systematic process is vital if any change is to achieve the intended outcome. ...
 

Recruitment costs are high and we put a lot of time and effort in recruiting good staff. Unfortunately organisations do not always invest wisely in their induction programme and this can make a big difference to how quickly and easily new staff settle into an organisation and become effective performers. Course outline Great induction means a more confident and better skilled workforce, wh......
 

At some stage in our working life most of us will face difficult encounters with employees or colleagues which, if not handled properly, can have serious repercussions for the whole staff team. Our ability to positively influence other people - with confidence - whilst maintaining self-respect, is crucial for effective management. ...
 

This course looks at principles, values and techniques for dynamic, participatory and experiential training: there will be opportunities to apply the tools and techniques and practice facilitation yourselves. Participants will develop their skills in planning and preparing one-day meetings, meeting the needs of participants, using a range of participatory facilitation techniques for varied and ......
 

Whilst every organisation has its own procedures, the model documents used in this course cover all the basic requirements of statutory disciplinary and grievance procedures; the course builds on these to reflect best employment practice, particularly in smaller organisations. You will cover: • the legal framework in which difficult issues between employers and employees should be address......
 

Coaching can be an invaluable tool for managers in motivating and supporting their team members to improve performance and manage change. For many organisations coaching is seen as the route to a step change in performance - at individual, team and organisational level. Coaching is increasingly recognised as a flexible and effective tool for the modern manager. This course is designed to help l......
 

Anyone who is operating an appraisal system, or who will need to do so in the future, should consider this course. Looking at the context and importance of appraisal programmes, you will work to identify the right approach for the culture of your organisation. Course outline We will review various models of appraisal and their paperwork and also learn the background to setting up a system ......
 

This two-and-a-half-day course has been specifically designed for people who are embarking on a new role in management. It will increase your understanding of the manager¡¯s role, and leave you with a development plan for gaining further management skills. Course outline This course helps new managers gain confidence and skills. It focuses particularly on the crucial people skills that you ......
 

Moving from Manager to Leader helps middle and senior managers to gain confidence, authority and skills. It focuses particularly on the crucial influencing skills that you need to make the most of every opportunity, for both your organisation and yourself. Over the first two days you will cover: from operational to strategic management: moving up a gear your organisation and its culture m......
 

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