Dan Pelley.com
Lincoln, Danielson, Norwich, RHODE ISLAND, United States
http://www.danpelley.com

INTERVIEWING SKILLS

This one day seminar considers the key elements of a recruiting interview including a solid opening and a professional closing. Perhaps most importantly, the seminar focuses on the specific questions to ask in order to gain the most information in the shortest period of time. The seminar also considers the legality of the hiring process and provides awareness of the questions which cannot be as......
 

Most supervisors come from the ranks; good workers who have the potential to become good managers. To develop this potential talent, each company must ensure that the supervisor has a boss who is skilled as a coach, counselor, educator, and mentor. This program provides the senior manager with an understanding of the special talents required to manage managers. It covers ten key points for ment......
 

Quality Customer Service is a process of striving for higher levels of customer satisfaction. The program benefits everyone because Quality Service meets or exceeds customer expectations, saves the company time and money, and makes the employee’s work easier and more rewarding. It also gives the company a significant competitive edge. Through a combination of short presentations and group ......
 

Quality Action Teams follow a philosophy of continuous improvement that constantly seeks ways to make the organization better. Following a four step model, this program shows employees how to identify elements within the organization that add no value to the products and services offered to customers. The program goes on to illustrate a process of creative thinking to generate potential innovat......
 

The ability to solve problems and effectively implement solutions is one of the key elements in the Total Quality Management concept of continuous improvement. Based on eight problem solving disciplines, this program shows employees how to confront problems rationally and systematically. Using assigned projects, the program applies each of the problem solving steps to real-life situations. Foll......
 

The process of working in a team environment requires significant changes for both the manager and the line employees. The manager must learn to move away from directing the activities of workers and begin to move towards being the facilitator, coach and counselor who creates an effective team building climate. The employee must begin to think in terms of collaborating and working with others t......
 

Successful teams help build cooperation, involvement and commitment. The work environment improves, and the organization becomes more productive and competitive. On the other hand, team failures tend to demoralize the organization and have a long term negative impact on organizational results. While the responsibility for the team’s effectiveness is jointly shared by all team members, it&#......
 

Participative management is the idea of utilizing the knowledge, strengths, creativity and ingenuity of all employees towards creating continuous improvement in the workplace. As progressive companies move deeper into participative management, they are giving employees more responsibility over their jobs and more authority to make decisions. This process requires significant changes for the sup......
 

The proactive supervisor is a leader who constantly seeks ways to improve the performance of his department. He knows that he must make timely changes to stay competitive, and views his job as one of competing with past performance to improve quality and productivity. The proactive supervisor also takes a positive approach to solving problems, knowing that problem situations provide him with ex......
 

The supervisory level of management is responsible for maintaining the day to day operations of the company and implementing the policies and procedures of senior management. This program covers the details of the management process and provides the supervisor with specific practical techniques to assist him in his role within the company. This program is designed to help the supervisor set rea......
 

Most people become first-line supervisors because they are good workers. But, as supervisors, they can’t do the job themselves. Instead they need to get other people to do the job as if the supervisor were doing it himself. The purpose of this course is to develop the supervisor’s skills as a leader. To be most effective in this role, the first-line supervisor must develop a special r......
 

Of all the resources we manage, people are the most complex and difficult. Yet the management of people occupies the majority of the first-line supervisor’s time. This course is designed to help the first-line supervisor understand himself and the people on his team. When a supervisor understands his personal styles and values, he can utilize strengths and work to overcome weaknesses. Furt......
 

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