Darwin Human Resource & Computer Academy
Darwin, NT, Australia
http://www.dhrca.com/

Facilitate and Capitalise on Change and Innovation

This unit shows you how to lead successfully though change. You will learn to develop strategies to deal with resistance and make the most of everyone’s ideas and suggestions. Theories on managing change are discussed. There are three elements to this unit: · Element 1 �Participate in Planning the Introduction of Facilitation of Change · Element 2 �Develop Creative and Flexible Approache......
 

This unit analysis the procedures for implementing a Total Quality Management program and how to ensure that everyone participates effectively. You discuss training, communication, establishing support systems and ensuring customer satisfaction. There are three elements to this unit: · Element 1 �Lead Continuous Improvement Systems and Processes · Element 2 �Monitor and Adjust Performanc......
 

There is a huge emphasis on effective Occupational Health and Safety systems in all organisations today. This unit discusses the need to implement Occupational Health and Safety legislation, methods of identifying hazards and controlling risks in your workplace. There are four elements to this unit: · Element 1 �Establish and Maintain an OHS System · Element 2 �Establish and Maintain Par......
 

Customer Service is an important and essential part of any organisation today. This unit will help you to develop sound and effective methods for ensuring excellence in customer service as well as recognise your external and internal customers. There are three elements to this unit: · Element 1 �Plan to Meet Internal and External Customer Requirements · Element 2�Ensure Delivery of Qual......
 

This unit will help you develop your skills in three main areas: researching and creating operational plans; developing an effective recruitment strategy; and planning and controlling to ensure excellent performance and results. There are three elements to this unit: · Element 1 �Develop Operational Plan · Element 2 �Plan and Manage Resource Acquisition · Element 3 �Monitor & Review Op......
 

This unit will help you improve communication in your workplace as well as develop and maintain an effective network of contacts. This also discusses gathering information and methods of disseminating it. There are four elements to this unit: · Element 1 �Gather, Convey and Receive Information and Ideas · Element 2 �Develop Trust and Confidence · Element 3 �Build and Maintain Networks ......
 

This unit will help you establish personal and work goals that take into account your own needs, as well as those of your organisation and staff. It examines values, attitudes and styles of behaviour that influence how we feel about work and respond to its pressures. There are three elements to this unit: · Element 1 �Establish Personal Work Goals · Element 2 �Set and Meet Own Work Prior......
 

Diploma of Business Frontline Management is a nationally recognised qualification awarded on the basis of demonstrated workplace performance. The Diploma in Business Frontline Management requires you to complete 11 units conducted monthly (11 training days �one day a month). There are no exams �all units are assessment based, encouraging work-based projects to further develop the particip......
 

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