Dimension Data Learning Solutions
Adelaide, Brisbane, Canberra, Melbourne, Perth, Syndey, Australia
http://www.ddls.com.au/

Leadership for IT Professionals

This course will give participants an awareness of what it takes to be an effective leader and the challenges faced by leaders in an IT environment. Skills Gained: After completing this course the participant will be able to: �Understand our Industry and the people in it �Define Leadership as opposed to Managing �Identify and Improve the Skills required to Lead �Identify the Roles......
 

IT Professionals have a reputation of being poor communicators and non-customer focused. Is this reputation fair? Certainly the industry has changed a lot since this reputation was formed. But with IT now pervading into all parts of an organisation these skills are even more important. IT staff are required, now more than ever, to communicate with both internal and external customers about t......
 

After completing this course the participant will be able to: �Understand the benefits gained by effectively managing time �Reduce Stress, Increase Productivity, Achieve Goals, Work Smarter �Understand and Replace their current Time Management Habits �Understand their Productivity Cycle and their perception of Time �Understand when and how to say No �Effectively Delegate �Create a......
 

After completing this course the participant will be able to: •Approach negotiation in the correct frame of mind •Aim for the correct outcome •Negotiate calmly and logically •Use listening skills to quickly build rapport •Frame questions for maximum influence •Meet their negotiation objectives by overcoming barriers •Use appropriate language for negotiation •Negotiate with different per......
 

In this course participants will learn how to write clearer, quicker and with more confidence to ensure that they deliver their message accurately and efficiently, every time. Be it on paper or electronically, participants will learn the essentials on how to craft words to effectively persuade, inform or instruct. This course earns you 10 AIPM Credit Points. Skills Gained: After comple......
 

Apply concepts and techniques applicable to any tool or methodology. Diagnose business process problems and present possible solutions from your findings. Understand how business analysis thinking can help management. Collect, document, and organise information. Identify and document issues through analysis and interviews. Document requirements. Develop communication skills b......
 

This comprehensive workshop helps business analysts complement their practical systems thinking with a thorough understanding of effective people skills. A few of the many important topics covered in Survival Skills for Analysts include understanding team dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving......
 

By identifying and managing successful requirements, business analysts and project managers can better manage customers�expectations and satisfy their needs. Requirements discovery is the first step to a successful project. This workshop focuses on the skills necessary to thoroughly gather requirements from users, procedures, system components, and various business documents. Quality requi......
 

This five-day course builds on the foundations established in the Mac OS X Support Essentials v10.5 and Mac OS X Server Essentials v10.5 courses and is designed to empower students to meet the challenges faced by administrators deploying Mac OS X and Mac OS X Server in today’s complex and dynamic data centers. Extensive use of the command line interface reveals a deeper scope of the course......
 

This three-day course focuses on solutions for deploying software, ranging from the installation of individual files to the deployment of complete system images to multiple computers. Students then apply what they’ve learned to create a full deployment plan that includes testing, hardware and software deployment, auditing and maintenance. Skills Gained: At the completion of this course......
 

This four-day course focuses on both Mac OS X as a directory service client, and Mac OS X Server as a directory server. Cross platform solutions are emphasized in both instances. In working with Mac OS X, students learn how to use network accounts and Kerberos authentication with any common directory service, such as Apple’s Open Directory, Microsoft’s Active Directory, or an industry......
 

Mac OS X Server Essentials is a four-day course designed to give technical coordinators and entry-level system administrators the skills, tools, and knowledge to implement and maintain a network that uses Mac OS X Server. Students learn how to install and configure Mac OS X Server to provide network-based services, such as file sharing, authentication, and printing. Tools for efficiently managi......
 

Mac OS X Support Essentials is a three-day, hands-on course that provides an in-depth exploration of troubleshooting on Mac OS X. This course is designed to give you a tour of the breadth of functionality of Mac OS X and the best methods for effectively supporting users of Mac OS X systems. The course is a combination of lectures and hands-on case study exercises that provide practical real-wor......
 

The most valuable resource we have today is Time. It is a non-renewable resource that needs to be managed effectively. Participants will become aware of their current time management habits and gain an understanding of how they can achieve balance and effectively manage their time. We focus on the biggest time waster facing most organisations ¨C email, and how to deal effectively with this po......
 

For organisations to be successful they must focus their energy on creating efficient, intelligent, and effective IT teams. Productive IT teams are vital to customer-focused organisations. Throwing together a group of talented IT individuals does not always result in a successful team. Having the skills to work within a team is vital. In this course participants will develop an awareness of ......
 

Leadership is not about managing people. It is about building a fire within them, not underneath them. Managers are given authority over others from above; Leaders are given authority from those they lead. Not everyone is a ¡®born¡¯ leader, however it is a skill that can be learnt. Leadership is a combination of motivating, coordinating, facilitating, and recognising the strengths of team m......
 

Many people in IT would say, ¡°I don¡¯t have customers, I have users!¡± In this course we look at the importance of exceptional customer service for both Internal and External customers. The old saying ¡°If you don¡¯t look after your customers ¨C someone else will!¡± pertains to internal customers as well! Skills Gained: After completing this course the participant will be able to: * Identif......
 

Communication skills are no doubt the most important skill required in anyone¡¯s working life. And it is fair to say that IT staff have a reputation for being poor communicators. Have you noticed how a lot of IT people don¡¯t answer their phones but will reply to an email within a second? IT staff are required, now more than ever, to communicate with both internal and external customers abo......
 

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Security vulnerabilities are the Achilles heel of today’s computing networks. When exploited by internal or external users, these weaknesses could be catastrophic to your organisation. In "Ultimate Hacking:Defence", you will learn step-by-step procedures for executing Internet, intranet, and host-level security reviews through classroom presentations and hands-on lab exercises. T......
 

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